Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

EDGAR SANZ

Nanaimo,BC

Summary

Customer Success Representative with extensive experience in issue resolution and client account management. Demonstrated ability to enhance customer satisfaction through innovative solutions and effective collaboration across departments. Expertise in technical troubleshooting and process improvements, resulting in elevated user experiences and increased customer loyalty. Strong communication and problem-solving skills applied in managing complex customer issues and fostering proactive relationships.

Overview

2026
2026
years of professional experience

Work History

Customer Success Representative

ASICS Apps Canada
09.2024 - Current
  • Collaborated with Customer Success team to address inquiries from event organizers and app users.
  • Provided training and support to event stakeholders through various communication channels.
  • Delivered empathetic assistance and innovative solutions to technical issues for users.
  • Worked with Customer Success leadership to identify trends and propose actionable improvements.
  • Reported product bugs and enhancement requests to technical teams on behalf of Customer Success.
  • Executed projects that significantly contributed to customer satisfaction and success.
  • Engaged in diversity and inclusion initiatives within ASICS Apps teams to promote equity.
  • Coordinated across departments to surpass customer expectations in service delivery.

Customer Experience Representative- CSR1

TTEC Canada
01.2022 - 06.2024
  • Performed administrative tasks such as data entry, filing documents, scheduling appointments.
  • Processed orders quickly and efficiently while ensuring accuracy in order entry details.
  • Maintained up-to-date knowledge of product updates and changes to help customers make informed decisions.

Claim examiner

Pacific Blue Cross
01.2019 - 01.2021

Customer Service Representative

Pacific Blue Cross
01.2018 - 01.2019

Technical Support Representative

Rogers (formerly Shaw Communications)
01.2011 - 01.2018
  • Philippines Experience

Customer Service Representative

Genpact Corp
01.2008 - 01.2010

Customer Service Representative

People Support Company
01.2007 - 01.2008

Agency Coordinator

Security Bank Cards Manila
01.2005 - 01.2007

Customer Experience Representative

Reef Technology
01.2022

Customer Experience Representative

APAC Customer Support
01.2008

Customer Service and Technical Support

  • Personally Work or Answer chat, email, and Phone inquiries. and respond to customer requests along with providing customers with product and service information.
  • Management of Client Accounts
  • Identify, research, and resolve customer issues using the computer system and Follow-up on customer inquiries not immediately resolved.
  • Recognize, document, and alert the supervisor of trends in customer calls.
  • Recommend process improvements.
  • Transfer customer calls to appropriate staff.
  • Complete call logs and reports.
  • Additional Support (Clerical, Administrative and Consultations)
  • Provide Leadership and Assistance to any internal or External Client
  • Communicate with the customer on a regular basis to discuss operational issues, and to build rapport with the customer.
  • Recommend & execute suitable actions to the customer while making process improvements to ensure delivery on all performance metrics.
  • Proactively resolve people issues and ensure that attrition is well below the defined target.

Education

Bachelor of Science - Finance

FAR EASTERN UNIVERSITY
Manila, Philippines
01.2005

Skills

  • Customer service and support
  • Client account management
  • Issue resolution
  • Process improvement
  • Data analysis
  • Relationship management
  • Technical troubleshooting
  • Customer success
  • Customer relationship management
  • Product training
  • Project execution
  • Cross-department collaboration

References

References available upon request.

Timeline

Customer Success Representative

ASICS Apps Canada
09.2024 - Current

Customer Experience Representative- CSR1

TTEC Canada
01.2022 - 06.2024

Customer Experience Representative

Reef Technology
01.2022

Claim examiner

Pacific Blue Cross
01.2019 - 01.2021

Customer Service Representative

Pacific Blue Cross
01.2018 - 01.2019

Technical Support Representative

Rogers (formerly Shaw Communications)
01.2011 - 01.2018

Customer Service Representative

Genpact Corp
01.2008 - 01.2010

Customer Experience Representative

APAC Customer Support
01.2008

Customer Service Representative

People Support Company
01.2007 - 01.2008

Agency Coordinator

Security Bank Cards Manila
01.2005 - 01.2007

Customer Service and Technical Support

Bachelor of Science - Finance

FAR EASTERN UNIVERSITY
EDGAR SANZ