Edgar Rodriguez
Old Toronto,ON
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Carmelita’s Restaurant. Proven ability to enhance guest engagement and satisfaction through personalized service and effective problem resolution. Strong cash handling expertise combined with a solid work ethic ensures efficient operations and positive customer experiences.
Overview
8
8
years of professional experience
Work History
Server
Carmelita’s Restaurant
Toronto, ON
04.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Call Center Representative
Manion-medical and Dental Insurance
09.2022 - 2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Sales Associate
SoftMoc
Toronto, ON
05.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Foot Locker
Toronto, ON
04.2017 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Marketing
Humber College
Toronto, NoneSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Team collaboration
- Performance improvement
- Menu presentation
- Menu memorization
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server
Carmelita’s Restaurant
04.2025 - Current
Call Center Representative
Manion-medical and Dental Insurance
09.2022 - 2024
Sales Associate
SoftMoc
05.2021 - 08.2022
Sales Associate
Foot Locker
04.2017 - 01.2021
Marketing
Humber College