Summary
Overview
Work History
Education
Skills
References (Available upon request)
Accomplishments
Timeline
Generic

Edgar Roach

Calgary

Summary

Dynamic and results-oriented professional with experience at the Scotiabank Saddledome, adept in large crowd management and delivering exceptional guest service. Leveraging strong communication and organizational skills, consistently exceeds expectations. First Aid Certified, demonstrating a commitment to safety and excellence in fast-paced environments. Enthusiastic Usher successful at managing security, maintenance and cleaning operations. Restores venues to neat and professional appearance in quick order. Industrious and energetic with skill in quickly completing diverse tasks,

Overview

5
5
years of professional experience

Work History

Usher

Scotiabank Saddledome
09.2024 - Current
  • Provided exceptional guest service, answering questions about venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Directed ticket holders to seats and facility locations.
  • Managed and directed upwards of 2000 customers per hour

Brand Sales Associate

Old Navy
05.2023 - 10.2023
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Intently listened to and followed through on instructions as directed by shift leaders
  • Managed efficient cash register operations. Upwards of 7000 customers serviced per day

Volunteer

Applebee's
11.2019 - 11.2019
  • Served prepared meals to customers as a team fundraising event.
  • Seated groups at tables, served refreshments, and wrote down orders to take down to kitchen staff
  • Supported staff with janitorial work and other customer serving tasks

Education

High School Diploma -

Notre Dame High School
Calgary, AB
06.2024

Skills

  • Punctual: adamant on arriving to work a few minutes before shift to ensure working on proper clock in hours
  • First Aid Certified
  • Large crowd management
  • Strong communicator with excellent organizational skills
  • Disciplined in maintaining good hygiene and overall health
  • Class 5 driver

References (Available upon request)

  • Craig Desveaux (Former manager) -> (403) 613-5950
  • Terry Schulte (Current Manager) -> tschulte@calgaryflames.com

Accomplishments

  • Graduated honours with distinction, 06/2021
  • Honour roll all reporting semesters, 09/2021-06/2024
  • "Most Improved Player" Northstars award, 2022-2023

Timeline

Usher

Scotiabank Saddledome
09.2024 - Current

Brand Sales Associate

Old Navy
05.2023 - 10.2023

Volunteer

Applebee's
11.2019 - 11.2019

High School Diploma -

Notre Dame High School

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Edgar Roach