EDGAR MARQUEZ VILORIA
Toronto,ON
Summary
Dynamic Client Account Advisor at Manulife with advanced problem-solving skills and a G.2 gas fitter license. Successfully supervised teams to enhance service levels and implemented new plans, ensuring client satisfaction. Proficient in technical support and effective communication, driving results in diverse client needs and requests.
Overview
8
8
years of professional experience
Work History
Client Account Advisor
Manulife
Toronto, Canada
01.2020 - Current
- Assisting the senior Plan Coordinator with implementation of new plans and training
- Translated complex scenarios that require problem resolution.
- Supervised a team making sure they meet productivity and maximize service levels
Tech. Sales Representative
Composites Canada
Mississauga, Ontario
04.2017 - 12.2019
- Delivered technical support to clients, addressing questions and concerns effectively.
- Managed client portfolio to meet diverse needs, including SDS, certificates, and special requests.
Education
Heating, Refrigeration, and Air Conditioning Tech -
George Brown
Toronto, ON04.2025
Google Certificate for Project Manager -
Coursera
09.2023
Bachelor's degree - Chemical Engineering
University of Carabobo
Skills
- G2 gas fitter license
- Clean driving record
- Ozone depletion prevention
- Registered for first-year apprentice with ORAC
- Proficient in hand and power tools
- Advanced electrical and mechanical knowledge
- Problem-solving and troubleshooting skills
- Effective communication and teamwork
References
AVAILABLE UPON REQUEST
Notable Achievement
Participated on demolition and cleaning after Fort McMurray fire of 2016 in Alberta.
Timeline
Client Account Advisor
Manulife
01.2020 - Current
Tech. Sales Representative
Composites Canada
04.2017 - 12.2019
Heating, Refrigeration, and Air Conditioning Tech -
George Brown
Google Certificate for Project Manager -
Coursera
Bachelor's degree - Chemical Engineering
University of Carabobo
Similar Profiles
Viji RamamoorthyViji Ramamoorthy
Imaging Specialist at ManulifeImaging Specialist at Manulife
CYRILLE NGONGANGCYRILLE NGONGANG
UNDERWRITING ANALYST II / BUSINESS ANALYST at ManulifeUNDERWRITING ANALYST II / BUSINESS ANALYST at Manulife
Mukhtar IsaaqMukhtar Isaaq
Customer Service Professional at ManulifeCustomer Service Professional at Manulife
Tamara MustafaTamara Mustafa
Care Coordinator (Care Access Representative) at CBI Home HealthCare Coordinator (Care Access Representative) at CBI Home Health
Renjana KrishnanRenjana Krishnan
Home Care Provider at Osprey Angels Home Care ServicesHome Care Provider at Osprey Angels Home Care Services