Edgar Hernandez
Inglewood
Summary
An experienced associate with a demonstrated history of success and a passion for positive results. Known for reliability and flexibility in adapting to changing needs, ensuring smooth operations. Competent in conflict resolution and delivering exceptional service with focus on team success and department wellness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Specialty Service Team Member
Whole Foods Market
05.2023 - Current
- Engage in proactive up-selling and pairing with customers on a daily basis.
- Ability to provide excellent customer service while still responding to in-house calls & phone calls whenever necessary.
- Maintain a clean and appealing cheese case that meets WFM standards.
- Ensure my team’s temperature, sanitation, and date logs are complete and up to date on a daily basis.
- Provide sampling service to create lasting rapports with customers while showcasing our exclusive products.
Grocery Team Member
Whole Foods Market
11.2021 - 05.2023
- Monitored and prevented spoilage and communicated information to buyers, Team Leaders, and shift supervisor.
- Maximized sales potential through effective and proper procedures for storing, rotating, and stocking.
- Regularly created promo displays on aisle end-caps.
- Assisted with periodic inventory checks for the department.
- Cross-trained in other departments to assist during peak hours.
Attendant
La Brea Express Car Wash
03.2021 - 12.2022
- Greet guests upon arrival in professional, yet friendly manner.
- Handling of cash and card transactions.
- Responsible for cash drops and deposits at end of shift.
- Recommended additional wash services upon visual inspection of vehicle to meet up-sale goal.
- Ensured workers station was organized and full of our best-selling items (Towels, air fresheners, etc.).
Key Holder
DXL Group
03.2019 - 07.2020
- Managed store departments and product inventory.
- Handled opening/closing procedures and delegated tasks to associates.
- Took care of all administrative duties while manager was away, including bank deposits, conference calls, and shipment reports.
- Performed store audits and visual merchandising.
- Provided custom experience by measuring customers to ensure proper fit of their suits.
General Clerk II
Serco, Inc.
07.2016 - 01.2019
- Routine benefits administration and case processing
- Answered inbound calls and provided customer service tasks
- Conducted research of participant accounts to verify attested information
- Document Validation
- Entering and updating data into government 'hubs' systems of record to improve data accuracy.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
Education
Associate of Science - Business Marketing
SANTA MONICA COLLEGE
Santa Monica, CA05-2026
High School Diploma -
Har-Ber High School
Springdale, AR05-2014
Skills
- Store Management Experience
- Planograms & Visual Merchandising
- Benefits Administration
- Inventory management
- Customer service
- Time management
Websites
Certification
Driver's License
Personal Information
Authorized To Work: US
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Specialty Service Team Member
Whole Foods Market
05.2023 - Current
Grocery Team Member
Whole Foods Market
11.2021 - 05.2023
Attendant
La Brea Express Car Wash
03.2021 - 12.2022
Key Holder
DXL Group
03.2019 - 07.2020
General Clerk II
Serco, Inc.
07.2016 - 01.2019
Associate of Science - Business Marketing
SANTA MONICA COLLEGE
High School Diploma -
Har-Ber High School
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