Edgar Gomez

*interacts daily with Customers, Service Advisors, Technicians, Parts Associates, and other team members

* Coordinates daily collision repair production to meet deadlines and maintain quality standards.

*Controlled costs to keep business operating within budget and increase profits.

* Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

* Established team priorities, maintained schedules and monitored performance.

* Meet and greet customers, help making insurance claims and prepare estimates/photos for upload and approval.

* Maintain contact with customer while vehicle is in the repair process, maintaining communication regarding status of repairs.

* Coordinates daily collision repair production to meet deadlines and maintain quality standards.

* interacts daily with , Technicians, Parts Associates, and other team members.

* Excellent communication skills to interact with customers, employees and insurance companies.

* Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.

* Reconcile and prepare for invoicing that match approved estimates. Contact owner of completion to communicate when they can expect the repair to be completed.

* Team oriented, flexible and focused on maintaining a high level of Customer Service.

* Professional appearance and work ethic

* Proficient computer skills in CCC and other management technologies.

*I'm Bilingual.

* Meet and greet customers, help with repair process claims and prepare estimates/photos for upload and approval.

* Allstate//State Farm// Adhered to DRP Insurance Procedures and rates applicable to estimates.

* Coordinated with customer insures,or Claimants and other departments to ensure timely completion of vehicle repairs cost.

* Maintain contact with customer while vehicle is in the repair process,

* Collaborated with auto body technicians to ensure accurate estimates for labor and materials needed for repairs

* Reconcile and prepare for invoicing that match approved estimates. Contact owner of completion to communicate when they can expect the repair to be completed.

* Proficient computer skills in CCC and other management technologies.