Edgar Gomez
319 N Herbert Ave
Summary
Accomplished Manager and Estimator with a proven track record at Elite Collision Center and Marco's Auto Body, enhancing customer satisfaction and streamlining operations to exceed quality standards. Skilled in customer service and proficient in CCC technology, I excel in team leadership and time management, significantly improving operational efficiency and profitability.
Overview
27
27
years of professional experience
Work History
Manager
Elite Collision Center
4105 Arden Dr El Monte
03.2008 - Current
*interacts daily with Customers, Service Advisors, Technicians, Parts Associates, and other team members
* Coordinates daily collision repair production to meet deadlines and maintain quality standards.
*Controlled costs to keep business operating within budget and increase profits.
* Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
* Established team priorities, maintained schedules and monitored performance.
Estimator
Marco's Auto Body
1300 Fair Oaks Avenue South Pasadena 91030
07.2007 - 01.2008
* Meet and greet customers, help making insurance claims and prepare estimates/photos for upload and approval.
* Maintain contact with customer while vehicle is in the repair process, maintaining communication regarding status of repairs.
* Coordinates daily collision repair production to meet deadlines and maintain quality standards.
* interacts daily with , Technicians, Parts Associates, and other team members.
* Excellent communication skills to interact with customers, employees and insurance companies.
* Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
* Reconcile and prepare for invoicing that match approved estimates. Contact owner of completion to communicate when they can expect the repair to be completed.
* Team oriented, flexible and focused on maintaining a high level of Customer Service.
* Professional appearance and work ethic
* Proficient computer skills in CCC and other management technologies.
*I'm Bilingual.
Estimator
Holmes Auto Body
1665 11th St, Santa Monica Ca 90404
02.1998 - 04.2006
* Meet and greet customers, help with repair process claims and prepare estimates/photos for upload and approval.
* Allstate//State Farm// Adhered to DRP Insurance Procedures and rates applicable to estimates.
* Coordinated with customer insures,or Claimants and other departments to ensure timely completion of vehicle repairs cost.
* Maintain contact with customer while vehicle is in the repair process,
* Collaborated with auto body technicians to ensure accurate estimates for labor and materials needed for repairs
* Reconcile and prepare for invoicing that match approved estimates. Contact owner of completion to communicate when they can expect the repair to be completed.
* Proficient computer skills in CCC and other management technologies.
Education
Garfield High School
5101 E 6TH ST EAST LOS ANGELES 9002206-1996
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Accomplishments
- 2002 Cerritos College AB-183 ADP// Computerized Damage Estimating//
- 2004 ICAR//COLLISION REPAIR 3000//
- 2004 //AMi /Automotive Management Institute
How to Create Winning Teams
- 2007 thru 2012 ICAR-PLATINUM INDIVIDUAL by //Recognized for Achieving a High level of Individual Technical Training //Auto Physical Damage Appraiser.
Languages
Spanish
Native or Bilingual
Timeline
Manager
Elite Collision Center
03.2008 - Current
Estimator
Marco's Auto Body
07.2007 - 01.2008
Estimator
Holmes Auto Body
02.1998 - 04.2006
Garfield High School