Edgar Camarillo Ortiz
Sacramento
Summary
Dedicated with a strong background in customer service. Known for effective problem-solving and teamwork, consistently enhancing client satisfaction and support. Organized, with a positive attitude and responsible.
Overview
12
12
years of professional experience
Work History
River City Recovery Center
River City Recovery Center
Sacramento, CA
01.2023 - Current
- Facilitated individual and group counseling sessions to support client mental health and emotional well-being.
- Developed and implemented personalized treatment plans based on client assessments and progress evaluations.
- Collaborated with multidisciplinary teams to coordinate care and resources for clients in need of additional support.
- Educated clients on coping strategies and life skills to enhance personal development and resilience.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Supported clients in development of healthy coping strategies, leading to improved life management skills.
- Facilitated client self-discovery and personal growth through reflective exercises and discussions.
- Guided clients in development of personal goals and strategies for achieving them.
- Listened to clients' concerns and provided encouragement and support.
Target
Target
Sacramento, CA
05.2020 - 08.2021
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Employed time-management techniques effectively prioritizing daily tasks required for managing an online retail business.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Joes Crab Shack
Laundry's Inc
Sacramento, CA
06.2014 - 11.2020
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
High School Diploma -
Inderkum High School
Sacramento CaRADT Certification -
CCAPP
Sacramento, CASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Decision-making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
River City Recovery Center
River City Recovery Center
01.2023 - Current
Target
Target
05.2020 - 08.2021
Joes Crab Shack
Laundry's Inc
06.2014 - 11.2020
High School Diploma -
Inderkum High School
RADT Certification -
CCAPP