Edgar Bueno
Bellflower
Summary
Professional field service engineer with extensive experience in troubleshooting, maintaining, and repairing complex mechanical and electrical systems. Proven ability to collaborate effectively with team members and adapt to dynamic situations to achieve optimal results. Known for strong analytical skills, technical expertise, and dependable work ethic. Highly skilled in diagnostics, system installations, and customer service, ensuring high satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Senior Field Service Engineer
Beckman Coulter Diagnostics
Los Angeles, CA
01.2022 - Current
- Responsible for the day-to-day planning, management and control of multiple projects.
- Proactively maintained company assets, adhering to strict guidelines and precise time frames.
- Troubleshoot Chemistry and Immunoassay issues with an understanding of quality controls, calibrations, and instrument mechanics.
- Communicated effectively with customers, service manager, and field service engineers to provide technical troubleshooting solutions with excellent results.
- Completed preventive maintenance and on-site repairs.
- Provided mentorship to FSEs with less experience and/or understanding of the instrument's mechanics and theory of operation.
Customer Service
Kohl's
Downey, CA
09.2021 - 12.2021
- Helping customers make sales and returns and processing their payments.
- Maintain customer accounts and record account information.
- Ensure customer is satisfied with the service.
- Help solve technical issues that a customer might have with product or service.
Graduate Assistant
Greenville University
Greenville, IL
08.2019 - 07.2021
- Recruited 5-10 domestic and international student athletes annually by making initial contact, organizing campus visits, and managing a relationship with recruits to reach the objective of receiving their initial deposit.
- Supported the Head Coach by assisting in training organization and management, scheduling games, making team and staff travel arrangements, and purchasing equipment.
- Using Microsoft Excel to keep record of player's workload and to calculate the adjustment needed to prevent injuries or over training.
- Using GPS Tracking devices to break down film, track player game minutes and distance covered, and to calculate where each player's peak performance is at.
- Coordinated with the Team Manager in order to maintain team equipment, keep inventory and complete game day tasks.
- Complete MBA while fulfilling the Assistant Coach responsibilities.
Education
Master of Business Administration -
Greenville University
Greenville, IL07-2021
Bachelor of Arts - Biology
Greenville University
Greenville, IL08-2019
Skills
- Leadership
- Microsoft Office
- Bilingual (Spanish)
- Time management
- Written and Verbal Communication
- Remote support
- Client relationship building
- Software installation
- Inventory management
- Project management
- Windows operating system
Timeline
Senior Field Service Engineer
Beckman Coulter Diagnostics
01.2022 - Current
Customer Service
Kohl's
09.2021 - 12.2021
Graduate Assistant
Greenville University
08.2019 - 07.2021
Master of Business Administration -
Greenville University
Bachelor of Arts - Biology
Greenville University