Eder Marquez
Vancouver,BC
Summary
Dynamic professional with a proven track record in guest relations and transportation coordination, honed at Transportes La Candelaria S.A.S. Excelled in creating tailored experiences for diverse groups and streamlining tour operations. Skilled in creative solutions and licensed driving, adept at enhancing customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Tour Guide
Transportes La Candelaria S.A.S
03.2018 - 04.2024
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Seller
Energytek S.A.S
03.2014 - 01.2018
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
Education
Bachelor of Arts - Hospitality And Tourism Management
Tamwood College
Vancouver, BC05-2026
High School Diploma -
Liceo Hypatia
Bogota, Colombia01-2004
Skills
- Creative solutions
- Guest relations
- Transportation coordination
- Licensed driver in BC, Learner 5
- Baggage assistance
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Tour Guide
Transportes La Candelaria S.A.S
03.2018 - 04.2024
Seller
Energytek S.A.S
03.2014 - 01.2018
Bachelor of Arts - Hospitality And Tourism Management
Tamwood College
High School Diploma -
Liceo Hypatia
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