Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Eden Fong

Eden Fong

North York, ON,Canada

Summary

  • Eligible holder of Open Work Permit
  • Available immediately

Overview

8
8
years of professional experience

Work History

System Administrator

OCRA Hong Kong Limited
06.2023 - 02.2024
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service

IT Assistant System Engineer

Travel Circle Limited
06.2019 - 08.2021

Assistant IT Officer

Cafe Deco Group LTD
04.2018 - 04.2019

IT Technician

Tsui Wah Group
07.2017 - 04.2018

IT Services Support Officer

Cathay Pacific Services LTD.
12.2016 - 05.2017

IT Support (Data Centre Team)

China Citic Bank (International)
12.2015 - 11.2016

Education

Bachelor of Science in Computing And Networking

Hong Kong Metropolitan University

Higher Diploma in Internet And Multimedia Engineer

Hong Kong Institute of Vocational Education

Skills

  • Technical Support (O365 / PowerBI)
  • System monitoring
  • Server maintenance Tools
  • Active Directory
  • Storage Management
  • Firewall configuration(Sophos)
  • Supporting large zOs mainframe systems

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

System Administrator

OCRA Hong Kong Limited
06.2023 - 02.2024

IT Assistant System Engineer

Travel Circle Limited
06.2019 - 08.2021

Assistant IT Officer

Cafe Deco Group LTD
04.2018 - 04.2019

IT Technician

Tsui Wah Group
07.2017 - 04.2018

IT Services Support Officer

Cathay Pacific Services LTD.
12.2016 - 05.2017

IT Support (Data Centre Team)

China Citic Bank (International)
12.2015 - 11.2016

Bachelor of Science in Computing And Networking

Hong Kong Metropolitan University

Higher Diploma in Internet And Multimedia Engineer

Hong Kong Institute of Vocational Education
Eden Fong