Eden Fong
North York, ON,Canada
Summary
- Eligible holder of Open Work Permit
- Available immediately
Overview
8
8
years of professional experience
Work History
System Administrator
OCRA Hong Kong Limited
06.2023 - 02.2024
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
IT Assistant System Engineer
Travel Circle Limited
06.2019 - 08.2021
Assistant IT Officer
Cafe Deco Group LTD
04.2018 - 04.2019
IT Technician
Tsui Wah Group
07.2017 - 04.2018
IT Services Support Officer
Cathay Pacific Services LTD.
12.2016 - 05.2017
IT Support (Data Centre Team)
China Citic Bank (International)
12.2015 - 11.2016
Education
Bachelor of Science in Computing And Networking
Hong Kong Metropolitan University
Higher Diploma in Internet And Multimedia Engineer
Hong Kong Institute of Vocational Education
Skills
- Technical Support (O365 / PowerBI)
- System monitoring
- Server maintenance Tools
- Active Directory
- Storage Management
- Firewall configuration(Sophos)
- Supporting large zOs mainframe systems
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
System Administrator
OCRA Hong Kong Limited
06.2023 - 02.2024
IT Assistant System Engineer
Travel Circle Limited
06.2019 - 08.2021
Assistant IT Officer
Cafe Deco Group LTD
04.2018 - 04.2019
IT Technician
Tsui Wah Group
07.2017 - 04.2018
IT Services Support Officer
Cathay Pacific Services LTD.
12.2016 - 05.2017
IT Support (Data Centre Team)
China Citic Bank (International)
12.2015 - 11.2016
Bachelor of Science in Computing And Networking
Hong Kong Metropolitan University
Higher Diploma in Internet And Multimedia Engineer
Hong Kong Institute of Vocational Education