Summary
Overview
Work History
Education
Skills
Certification
Awards
Affiliations
References
Timeline
Generic

Eden Lainevool

North Bay,Canada

Summary

Certified Lifesaving Instructor with a variety of skills and experience in many fields, such as leadership roles, customer service positions, and educational services. A well-rounded employee that's always looking to learn and grow; happy to try new things and fantastic at not only picking up new skills but teaching them to others effectively. Strong-willed and driven by a desire to better the workplace and the world as a whole.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Head Lifeguard - Seasonal

City of North Bay
06.2025 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Trained and managed team of lifeguards on pool safety and risk management protocols.
  • Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
  • Enhanced swimmer safety by enforcing pool rules and regulations consistently.
  • Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
  • Monitored assigned areas for unsafe activity and took corrective actions.
  • Detailed safety rules and procedures regarding activities to customers and guests.

Lifesaving Instructor

22 WING Fitness Centre
06.2024 - Current
  • Collaborated with other instructors to refine the curriculum and ensure consistent teaching methods across all classes.
  • Provided detailed feedback on student performance, enabling targeted improvements in technique and understanding.
  • Promoted a safe and supportive learning environment, leading to improved student confidence in their lifesaving skills.
  • Evaluated course effectiveness regularly, making adjustments as needed to maintain high-quality educational experiences for students.
  • Boosted class participation by incorporating real-life scenarios and interactive learning tools into lesson plans.
  • Mentored new instructors on teaching methodologies, fostering a culture of collaboration, and continuous improvement within the team.

Emergency First Aid Instructor

22 WING Fitness Centre
06.2024 - Current
  • Collaborated with colleagues to develop and implement an effective first-aid training curriculum, ensuring compliance with industry standards.
  • Instructed students on cardiopulmonary resuscitation techniques.
  • Enhanced student learning outcomes by incorporating real-life scenarios and hands-on training in first-aid sessions.
  • Developed a strong rapport with participants, promoting an inclusive atmosphere conducive to learning and skill development.
  • Prepared the classroom before class by unloading and setting up practice dummies, organizing workbook materials, and setting up projector screens for slideshows and instructional videos.
  • Maintained up-to-date knowledge of first aid guidelines, best practices, and industry trends to ensure the highest quality of instruction.

Lifeguard

22 WING Fitness Centre
10.2019 - Current
  • Acquired and maintained extensive proficiency in first responder skills such as First Aid, CPR, and water rescue skills
  • Attentively monitored swimmers and pool deck to identify distressed clientele and possible hazards
  • Responsible for opening and closing of pool facilities prior to and following daily swims
  • Enforced safety rules and procedures among clientele with excellent professionalism
  • Completed daily pool maintenance duties; checking chlorine levels, pH levels, and any other necessary water tests to ensure a safe pool environment
  • Established friendly and respectful relationships with clientele to ensure their return to the facility
  • Educated new lifeguards on safety procedures and standard protocols as needed

Water Safety Instructor

22 WING Fitness Centre
09.2019 - Current
  • Developed rapport with students and parents and/or guardians to ensure swimmers received the most fulfilling and educational experience possible
  • Planned and taught lessons for students of all ages and skill levels to prepare students for water related emergencies as well as basic and advanced swimming
  • Observed students to assess abilities, weaknesses, interests, and learning objectives for personalized lesson planning
  • Considered the needs of different students by adapting teaching materials and methods to meet the students capabilities
  • Maintained control and safety of classes at all times
  • Assisted in preparing the pool for lessons, sanitizing public areas, and closing pool facilities in unsafe conditions
  • Implemented proper safety protocols and emergency response plans

Self Checkout Attendant

Parker's Your Independent Grocer
06.2022 - 05.2024
  • Engaged with customers and courteously offered assistance upon entry into the self-checkout area.
  • Assisted customers with self-checkout machines, and solved any problems that arose.
  • Diagnosed minor issues with self-checkout machines, and quickly resolved technological issues.
  • Identified and corrected discrepancies in customer transactions to ensure no losses in store revenue.
  • Checked personal identifications during alcohol purchases.
  • Monitored and circulated throughout the assigned area to identify potential security and safety risks.

Personal Shopper - PCX

Parker's Your Independent Grocer
05.2022 - 05.2024
  • Answered customer phone calls multiple times a day with complete professionalism and kindness.
  • Displayed responsibility and self-leadership capabilities by working without the guidance of a supervisor to oversee regular operations.
  • Managed time effectively to complete all necessary tasks within the daily deadlines.
  • Assisted in assembling and distributing over 100 orders a day.
  • Demonstrated respect and a willingness to help toward all customers utilizing PCX services and other store departments.
  • Gained proficient knowledge of store layout, product location, quantity, and popularity to assist customers in locating items, as well as to assemble department orders.
  • Developed quick problem-solving skills by resolving client issues and dissatisfaction with a courteous attitude, and extensive knowledge of store policies.

Frontend Supervisor/Assistant Frontend Manager

Parker's Your Independent Grocer
02.2022 - 05.2024
  • Staff leadership solved customer and staff issues throughout the front-end department by employing strong operations knowledge and problem-solving abilities.
  • Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
  • Gained and utilized skills such as attention to detail, dependability, and strong multitasking abilities.
  • Quickly and accurately counted all cash profits and till floats at the end of each shift.
  • Oversaw employee performance, corrected problems to increase efficiency, and maintained productivity targets.
  • Established rapport with customers, cashiers, service clerks, and various other employees to maintain a harmonious work environment, with strong customer service skills.

Curtesy Clerk

Parker's Your Independent Grocer
10.2021 - 05.2024
  • Performed cash and card transactions to complete customer purchases, refunds, and exchanges.
  • Answered customer telephone calls promptly to avoid on-call wait times, and transferred calls to appropriate departments according to customer needs.
  • Responded to customer requests for products, store information, and company policies.
  • Marked down clearance items and ensured the product was relocated to the designated clearance area in the proper department for easy locating.
  • Quickly and efficiently counted lottery tickets and designated customer service tills each shift, sometimes multiple times per shift.
  • Accurately checked customer identification for purchases of lottery merchandise and alcohol.

Cashier

Parker's Your Independent Grocer
03.2021 - 05.2024
  • Assisted customers in completing purchases, locating merchandise, and joining rewards programs.
  • Restocked and organized products shelved in the front-end department.
  • Worked a flexible schedule and covered extra shifts to meet business needs.
  • Handled cash with high accuracy, and checked bills for fraud.
  • Answered questions regarding store policies, and addressed customer concerns with professionalism.
  • Solved customer issues with some assistance from on-duty shift managers or department supervisors to ensure the clientele experience was remarkable.
  • Checked identification for transactions involving the purchase of age-restricted products.

Beach Lifeguard - Seasonal

City of North Bay
07.2021 - 08.2023
  • Maintained surveillance of up to 200 patrons on the beach.
  • Quickly took the initiative where possible to prevent emergencies and ensure a safe public environment.
  • Acted immediately and appropriately in the event of an emergency.
  • Established close team relationships to ensure maximum efficiency in communication skills, team coordination, and reliability.
  • Promoted the safety of visitors, and mitigated liability risks by monitoring recreation areas, enforcing rules, and following safety policies.
  • Delivered information and details of interest regarding the beach and local areas to visitors.
  • Responsible for the inspection and setup of safety equipment, and monitoring the area prior to and following the end of each shift to detect any damage or possible hazards.
  • Simulated rescue conditions regularly with team members to maintain water rescue proficiency in alignment with standardized NLS, First Aid, and CPR skills.

Education

High School Diploma - Arts and Culture SHSM Program

Chippewa Secondary School
North Bay, ON
06.2021

Diploma Program - Primary Care Paramedic

CTS
North Bay, ON

Skills

  • Effective communication
  • Teamwork
  • Customer service
  • Adaptable
  • Conflict resolution
  • Patience and empathy
  • Workplace organization
  • Time management
  • Fast learner
  • Problem solving
  • Crisis management
  • Inspection skills

Certification

  • National Lifeguard, Waterfront - Lifesaving Society, 2025
  • Standard First Aid with CPR-C - Lifesaving Society, 2025
  • Emergency First Aid Instructor - Lifesaving Society 2024
  • Lifesaving Instructor - Lifesaving Society, 2024
  • National Lifeguard, Pool - Lifesaving Society, 2024
  • Cardiopulmonary Resuscitation, HCP - Lifesaving Society, 2023
  • Swim Instructor - Lifesaving Society, 2023

Awards

22 Wing Commander’s Commendation - Associated with 22 Wing Fitness and Wellness Centre

  • Awarded to recognize deeds or activities beyond the demand of normal duties.

Affiliations

  • Painting
  • Carpentry
  • Fashion Design
  • Foraging and Outdoor Education
  • Photography
  • Mental and Physical Health
  • Emergency Medicine

References

  • Penny Lecour, Aquatic Programmer - CFB Fitness Centre, 705-494-2011 ext. 2611, Penny.Lecour@forces.gc.ca
  • Sarah Selander, Front-End Supervisor PT - Independent Grocer, 705-477-2553, sarah.selander13@gmail.com
  • Andrew Oman, Nurse - NBRHC, 705-358-8500, andrew.oman@hotmail.com

Timeline

Head Lifeguard - Seasonal

City of North Bay
06.2025 - Current

Lifesaving Instructor

22 WING Fitness Centre
06.2024 - Current

Emergency First Aid Instructor

22 WING Fitness Centre
06.2024 - Current

Self Checkout Attendant

Parker's Your Independent Grocer
06.2022 - 05.2024

Personal Shopper - PCX

Parker's Your Independent Grocer
05.2022 - 05.2024

Frontend Supervisor/Assistant Frontend Manager

Parker's Your Independent Grocer
02.2022 - 05.2024

Curtesy Clerk

Parker's Your Independent Grocer
10.2021 - 05.2024

Beach Lifeguard - Seasonal

City of North Bay
07.2021 - 08.2023

Cashier

Parker's Your Independent Grocer
03.2021 - 05.2024

Lifeguard

22 WING Fitness Centre
10.2019 - Current

Water Safety Instructor

22 WING Fitness Centre
09.2019 - Current

High School Diploma - Arts and Culture SHSM Program

Chippewa Secondary School

Diploma Program - Primary Care Paramedic

CTS

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Eden Lainevool