EDEN LAINEVOOL
North Bay,ON
Summary
Confident, friendly, and dedicated young professional that loves to help their community. Cares greatly about the overall wellbeing, safety, and experiences of fellow employees, clients, and employer's; aims to build and maintain a harmonious work environment. Works well in challenging professional settings and has a talent for problem solving with even the most complex individuals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Self Checkout Attendant
Parker's Your Independent Grocer
06.2022 - Current
- Checked personal identifications during alcohol purchases
- Engaged with customers and offered assistance upon entry into self checkout area
- Assisted customers with self-checkout machine operations and solved any and all customer problems
- Diagnosed issues with self-checkout machines and quickly solved technological issues
- Identified and resolved discrepancies and errors in customer transactions to ensure no loss of store revenue
- Monitored and circulated throughout assigned area to identify signs of potential security and safety issues
Personal Shopper PCX
Parker's Your Independent Grocer
05.2022 - Current
- Demonstrated respect, friendliness and willingness to help all customers utilizing PCX services and other departments throughout store
- Displayed responsibility and leadership abilities by working without guidance of supervisor or manager to oversee regular operations
- Managed time efficiently in order to complete all tasks within daily deadlines
- Assisted in completing up to 100+ orders daily
- Assisted customers locate various products, gained proficient knowledge of store layout and product quality, location, and popularity
- Demonstrated quick problem solving skills by resolving clientele issues effectively, while maintaining courteous attitude
Frontend Supervisor/Assistant Manager
Parker's Independent Grocer
02.2022 - Current
- Staff leadership, resolved customer issues for front-end department by employing strong operations knowledge and problem-solving abilities
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements
- Attention to detail, dependable and responsible multitasking abilities
- Quickly and accurately counted all drawers at end of each shift
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Established rapport with cashiers and service clerks to maintain harmonious work environment and ensure store operations ran smoothly
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening
Curtesy Clerk
Parker's Your Independent Grocer
10.2021 - Current
- Performed cash and card transactions to complete customer purchases, refunds, and exchanges
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, store information, and company policies
- Marked-down clearance items and relocated merchandise to proper store areas
- Quickly counted drawers and lottery tickets each shift, ensuring both totals balance
- Accurately checked customer I.D. during lottery ticket purchases
Casher
Parker's Your Independent Grocer
03.2021 - Current
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Worked flexible schedule and extra shifts to meet business needs
- Worked closely with shift manager to solve problems and handle customer concerns
- Handled cash with high accuracy and took care to check bills for fraud
- Answered questions about store policies and addressed customer concerns
- Checked identification for proof-of-age for alcohol purchase
Lifeguard
CFB Fitness Centre
10.2019 - Current
- Learned and maintained excellent proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Attentively monitored swimmers and pool deck to identify distress or possible hazards
- Responsible for opening and preparation of pool facilities for daily swims
- Enforced safety rules and procedures among clientele with professionalism
- Completed daily pool maintenance duties; checking chlorine levels, pH levels and other water chemistry to ensure safe pool environment
- Established friendly and respectful relationships with clientele to ensure their return to facility
- Educated new lifeguards on safety procedures and protocols
Water Safety Instructor
CFB Fitness Centre
09.2019 - Current
- Established rapport with students and their guardians to ensure swimmers received most fulfilling and educational experience possible
- Planned and taught lessons for students of all ages and skill levels to prepare students for basic and advanced swimming and water safety needs
- Observed students to assess abilities, weaknesses, interests and learning objectives for personalized lesson planning
- Met needs of different students by adapting teaching materials and methods
- Maintained control and safety of class at all times
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions
- Implemented proper safety protocols and emergency response plans
Beach Lifeguard
The City Of North Bay
06.2021 - 08.2022
- Maintained surveillance up to 200+ patrons on beach, acted immediately and appropriately to secure safety in event of emergency
- Developed close team relationships to ensure maximum efficiency in communication skills, team coordination, and professionalism
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies
- Delivered information and details of interest about beach and local areas to visitors
- Responsible for inspection and set up of safety equipment prior to and following end of each shift to detect any damage
- Simulated rescue conditions regularly with team members to maintain water rescue proficiency in alignment with standardized NLS, First Aid, and CPR skills
- Volunteered personal hours to set up beach equipment before summer season began and stayed extra hours at end of summer season to disassemble and store beach equipment
Education
Primary Care Paramedic
CTS
North Bay09.2025
High School Diploma -
Chippewa Secondary School
North Bay, ON06.2021
Skills
- Excellent communication and social skills
- Team oriented
- Fosters positive interpersonal relationships
- Customer service
- Friendly and kind
- Report writing and data entry
- Exceptional organizational and multitasking abilities
- Thrives in fast-paced environments
- Flexible and open-minded
- Empathetic and emotionally intellectual
- Emergency prevention
- Problem solving
Certification
- Non-Violent Crisis Intervention - CPI (2023)
- G - Class Ontario Driver's Licence (2023)
- Cardiopulmonary Resuscitation, HCP - Lifesaving Society (2023)
- Standard First Aid and CPR-C - Lifesaving Society (2023)
- Certified Swim Instructor - Lifesaving Society (2023)
- Certified National Lifeguard, Pool - Lifesaving Society (2022)
- Certified SMART Serve - Smart Serve Ontario (2021)
- Certified National Lifeguard, Waterfront - Lifesaving Society (2021)
- Worker Health and Safety Awareness - Ministry of Labour (2021)
- BVM Certified - Lifesaving Society (2020)
Languages
English
References
Penny Lecour, Aquatic Programmer – CFB Fitness Centre | 705-494-2011 ext. 2611 | Penny.Lecour@forces.gc.ca
Andrew Oman, Nurse – NBRHC | 705-358-8500 | andrew.oman@hotmail.com
Shirley Mondoux, Coordinator/Professor Graphic Design Program – Canadore College | (705) 492-2330 | shirley.mondoux@canadorecollege.ca
Timeline
Self Checkout Attendant
Parker's Your Independent Grocer
06.2022 - Current
Personal Shopper PCX
Parker's Your Independent Grocer
05.2022 - Current
Frontend Supervisor/Assistant Manager
Parker's Independent Grocer
02.2022 - Current
Curtesy Clerk
Parker's Your Independent Grocer
10.2021 - Current
Beach Lifeguard
The City Of North Bay
06.2021 - 08.2022
Casher
Parker's Your Independent Grocer
03.2021 - Current
Lifeguard
CFB Fitness Centre
10.2019 - Current
Water Safety Instructor
CFB Fitness Centre
09.2019 - Current
Primary Care Paramedic
CTS
High School Diploma -
Chippewa Secondary School
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