Eden Douel
Kitchener,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Home Childcare Provider
Owner
01.2022 - Current
- Enhanced child development by implementing age-appropriate educational activities and playtime.
- Established a safe and nurturing environment for children, resulting in increased trust from parents.
- Developed customized care plans to address the individual needs of each child, ensuring their well-being and growth.
- Promoted healthy eating habits by preparing nutritious meals and snacks for children daily.
- Efficiently managed the financial aspects of a home-based childcare business, such as budgeting expenses and tracking payments from parents.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Consumer Sales Associate
Allianz Partners
11.2017 - 02.2021
- Increased customer satisfaction by providing personalized product recommendations and attentive service.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Maintained a high level of product knowledge, ensuring accurate information was shared with customers.
- Managed customer transactions accurately, processing payments quickly and securely.
- Set and achieved company defined sales goals.
Customer Retention Specialist
Nordia
05.2012 - 01.2017
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Established strong relationships with key accounts, fostering loyalty and long-term client retention.
- Contributed to company growth by upselling additional products and services during support interactions.
- Promoted available products and services to customers during service, account management, and order calls.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
St. David's Catholic Secondary School
Waterloo, ON06.2006
Skills
- First Aid Certification
- Effective Communication
- Decision Making
- Problem Solving
- Patience and Empathy
- Active Listening
Certification
- CPR & First Aid Certified Training - 2023
- Smart Serve - 2023
- TICO Training - 2017
Timeline
Home Childcare Provider
Owner
01.2022 - Current
Consumer Sales Associate
Allianz Partners
11.2017 - 02.2021
Customer Retention Specialist
Nordia
05.2012 - 01.2017
High School Diploma -
St. David's Catholic Secondary School
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