Eden De Bruin

Server for food and beverage at the ski resort for the winter seasons and promoted to manager of Black Forest Day Lodge venue.

• Scheduled employees for shifts, taking into account customer traffic, employee strengths and labor costs.
• Maintained and prepared secure cash drawers, promptly resolving discrepancies in daily totals.
• Supervised staff and kept employees compliant with company policies and opening and closing procedures.
• Resolved staff member conflicts, and customer complaints
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

Food and beverage attendant then promoted to supervisor, helping run and operate a variety of outlets for Tangalooma f&b including, bar, cocktail bar, coffee shop, cafeteria, and buffet.

• Prepared custom drink orders by accurately measuring and mixing house ingredients including cocktails.
• Operated espresso machines and commercial coffee brewers to create beverages
• Over saw multiple outlets and over 50 staff throughout the day ensuring all venues ran smoothly.
• Trained new workers on drink preparation, product promotion, garnish preparation, and sanitation protocol.

• Organized and hosted Trivia, Music Bingo and Karaoke nights.
• Responsible for all promotional events with Coke and Liquor reps.
• Shift running, EON reports, POS/Safe Counts, Security, Shuttle service and Event management for venue.
• Gaming trouble shooting, Large payouts, and End of night takings.

• Provided information on various sites throughout area, relaying little-known stories in a 1930's themed tour bus around Banff.