Eden Chang

- I currently manage a portfolio of 5 multi-family HOA properties servicing over 500 clients

- Excellent knowledge of property management tools such as Vantaca, StrongRoom, Appfolio, and NOAH, as well as all Google Suite tools

- Provide monthly and year-end financial reviews and budgets for all clients, providing financial guidance through actuals

- Manage all legal property compliances such as contract requirements, fire life safety, elevator, and insurance requirements

- Support and represent the client for any legal matters such as lawsuits and IDRs

- Lead monthly Board Meetings for clients, including preparation of Board Meeting materials such as Board Agenda, Packets, and meeting minutes

- Oversee major projects for clients, including site visits, contract review, vendor communication, and coordination with onsite contacts

- Complete and guide clients through projects such as reconstruction settlement, SB-326 balcony inspection and repairs, boiler replacements (including California rebates to offset costs), and elevator modernization

- Provide general customer service to 20+ tenants in an 18-floor, Class-A high-rise building (Tenants include institutions such as UBS Financial, Wells Fargo, Merrill Lynch, Capital Club, and more)
- Receive, code, and organize property invoices daily through Yardi for accounting
- Manage COIs, contracts, and amendments for 50+ vendors and independent contractors at 50 West
- Maintain tenant and vendor contact lists for 20+ tenants and 50+ vendors
- Create and program elevator and amenity access cards for 750+ tenant employees through BluB0x
- Reach out to 20+ tenants monthly for any outstanding balances and create monthly aging reports using this information
- Conduct monthly property inspections of 50 West and raised the inspection results YoY by 15%
- Maintain cleanliness and appearance for 5+ market-ready suites for leasing tours
- Manage security and administrative pass-down calendar
- Perform basic office manager duties such as maintaining office equipment, organizing and cleaning the office, and refreshing daily use supplies (water, coffee, paper)

- Prepare enforcement hearing packets for monthly board meetings, covering 200+ ongoing violations in the community
- Create and issue mass communications for 4500+ residents (communications include events, emergencies, newsletters, and general announcements)
- Manage contracts, COIs, and amendments with over 30 different vendors and independent contractors
- Plan and promote community events year-round with regular turnouts of 250+ residents. Examples include drive-through Halloween event, Community Casino night, and Concerts in the Park.
- Provide extensive knowledge and excellent customer service for a community of 1800+ units and 3000+ clients
- Raised customer satisfaction YoY with HOA administration by 35%
- Raised customer satisfaction YoY with HOA enforcement by 50%