Edemenang Mbuotidem
Ottawa,ON
Summary
Experienced Administrative Assistant with a demonstrated history of five years in office operations, skilled in providing comprehensive support across various administrative functions. Proficient in managing communication channels including phone, email, and online chat, with a focus on delivering exceptional service to diverse stakeholders. Demonstrates expertise in utilizing Microsoft Word, Excel, and web-based applications to streamline processes and maintain meticulous records. Possesses excellent multitasking abilities and employs critical thinking to efficiently address tasks and ensure organizational efficiency.
Overview
6
6
years of professional experience
7
7
Certification
6
6
years of post-secondary education
Work History
Business Research Intern
Research and Business Development Center (RBDC)
2023.04 - 2023.07
- Completed multiple research projects within specified timelines, meeting project objectives and delivering high-quality results
- Analyzed research findings, synthesized data, and generated actionable insights and recommendations
- Led and managed a team of business research interns, overseeing their activities and ensuring timely completion of assigned tasks.
Customer Service Executive
Welfare and Self-Reliance Services-Africa West Area The Church of Jesus Christ of Latter-day Saint
2017.04 - 2020.03
- Delivered prompt service to prioritize customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained staff on operating procedures and company services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Contributed towards improving overall customer feedback scores by 40% consistently delivering high-quality service experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Representative
Perpetual Education Fund (Call Centre)
2014.01 - 2015.03
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications.
- Managed approximately 60 incoming calls daily.
Education
Associate of Applied Science - Business Management
Brigham Young University
Rexburg Idaho07.2023
Bachelor of Science - Business Management
Brigham Young University
Rexburg ID 09.2020 - 04.2024
Skills
- Online Teamwork & Collaboration
- Training & Program Facilitation
- Servant Leadership
- Quarterly and Yearly Planning
- Active Listening
- Attention to Detail
- Proactive Reasoning
- Microsoft Windows and Office
- Problem-Solving
- File Management Software
- Complaint Handling
- Customer Success Management
Languages
English
Full Professional
French
Limited Working
Ibibio
Professional Working
Certification
Customer relationship Management, Udemy.
Timeline
Business Research Intern
Research and Business Development Center (RBDC)
2023.04 - 2023.07
Bachelor of Science - Business Management
Brigham Young University
09.2020 - 04.2024
Customer Service Executive
Welfare and Self-Reliance Services-Africa West Area The Church of Jesus Christ of Latter-day Saint
2017.04 - 2020.03
Customer Service Representative
Perpetual Education Fund (Call Centre)
2014.01 - 2015.03
Customer relationship Management, Udemy.
Associate of Applied Science - Business Management
Brigham Young University
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