Eddy Ramirez
Oakland,CA
Summary
Dynamic and results-driven retail management professional with over six years of experience in the footwear industry, specializing in team development and operational excellence. Proven track record of advancing from team member to Store Manager within WSS. Adept at coaching and mentoring staff, with a keen eye for detail and a strong understanding of team dynamics. Demonstrated ability to manage multiple locations during periods of turnover, ensuring seamless operations and maintaining high standards of customer service. Seeking to leverage management expertise and passion for team development in a new leadership role.
Overview
7
7
years of professional experience
Work History
Store Manager
WSS, Retail Shoe Store
10.2017 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
High School Diploma -
Fremont High School
Oakland, CA05.2017
Skills
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team leadership and coaching
- Team Development
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
WSS, Retail Shoe Store
10.2017 - 07.2024
High School Diploma -
Fremont High School
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