Eddie Chan
Technology Executive
Markham,Ontario
Summary
C-Level Executive & Management Consultant As a results-driven C-Level executive, I bring a diverse background in product development, information technology, and project management to the table. My proven ability to provide operational leadership, oversee critical functions, and implement new technology has been honed over many years in the industry. I have a detail-oriented approach to P&L management, business development, and new technology implementation, allowing me to deliver exceptional results. Additionally, I am a skilled communicator with a focus on building strong relationships with clients, colleagues, vendors, and stakeholders to achieve shared goals. Qualification Highlights Executive Leadership & Communication New Business Development Enterprise Systems Integration Cybersecurity and Data Privacy Innovation with Emerging Technologies Program Management Strategic Planning & Product Roadmap Business Process Improvement Technology Modernization Operations Excellence
Overview
20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Managing Director – Fractional CTO
NuByte Inc
Toronto, Ontario
08.2003 - Current
- Highly accomplished and results-driven Fractional CTO with over 15 years of experience in providing strategic technology leadership, driving innovation, and delivering exceptional results for a wide range of organizations across diverse industries
- Skilled in developing and executing technology roadmaps, building and leading high-performing teams, and aligning IT initiatives with business goals
- Proven ability to identify emerging technologies, design and implement scalable and reliable systems, and improve processes to drive efficiency and reduce costs
- Key Competencies:
- Technology Strategy and Roadmap Development
- Team Building and Leadership
- Business Process Improvement
- Budgeting and Cost Control
- Emerging Technology Evaluation and Implementation
- Project Management and Execution
- Vendor and Stakeholder Management
- Cybersecurity and Data Privacy
- Strengthened communication skills through regular interactions with others.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Chief Technology Officer
Paramount Commerce / Mazooma
Toronto, Ontario
06.2020 - 04.2023
- A transformational technology leader, I am responsible for modernizing and scaling up the technology of the company's products and processes
- My focus is on platform security, scalability, and efficiency
- Align the company's technology strategy with its overall objectives by providing strategic guidance and identifying key partners
- Additionally, I manage and scale up the Engineering and IT Operations departments, including Architecture, Development, QA, DevOps, SecOps, and SRE teams
- Ensure that technological resources meet the company's short and long-term needs, making executive decisions that align with the company's vision and strategic objectives
- I also develop strategies to advance partnerships, technology platforms, and external relationships
- In addition to this, I am responsible for developing, tracking, and controlling annual capital and operating budgets for purchasing tools, staffing, and ensuring effective operations
- I have also built out a comprehensive cybersecurity program, including ISO 27001/NIST, Corporate IT Security, Application Penetration Testing, and SOC 2 Type 1 & 2 program.
- Managed company-level architecture, platform and data configuration processes and implementation protocols.
- Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
- Developed and implemented long-term strategic technological blueprint.
- Improved application development and tools to optimize delivery performance and reliability.
Chief Technology Officer
VersaPay
Toronto, Ontario
03.2017 - 04.2020
- Public Company]
- As the, in Toronto, Ontario, I was responsible for managing the company's professional services, IT, and engineering teams
- My main focus was on ensuring that projects met specific customer requirements while also developing and implementing programs to maximize customer satisfaction and company revenues
- I worked closely with Sales to support both direct and partner sales efforts and ensured adequate staffing for client projects
- During my tenure, I spearheaded the development of a multi-tenant SaaS product and partnerships to provide additional services, including international money transfer, print, and financial bank integration
- I also supported annual audits for software vulnerability, PCI, and SOC compliance, and staffed and managed all aspects of the operations and engineering and IT
- I managed all internal and production IT infrastructure in AWS, recommending a long-term approach to strategic suppliers and technologies with the aim of optimizing operations and delivering savings
- As the holder of all financial responsibility for product development, implementation, support, and internal servers/network, including revenue, utilization, margins, and R&D budget, I managed the professional services team with direct P&L responsibility
- I partnered with key executives to set strategic goals and ensure revenue and profit targets were met, generating new business via opportunity identification, solution design, and business cases
- Furthermore, I translated complex strategies, technologies, and consulting practices into winning business solutions for customers, developing transformation strategies with clients to drive optimization of business processes and ROI
- I also created development, quality assurance, and implementation methodologies, processes, and teams to support a demanding customer base and highly aggressive business goals.
- Managed company-level architecture, platform and data configuration processes and implementation protocols.
- Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
- Developed and implemented long-term strategic technological blueprint.
- Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions.
- Designed, implemented, configured and integrated customer networks utilizing AWS Cloud technology.
- Facilitated ongoing team development and growth through training and professional skills enhancement.
Director
Ericsson
Toronto, Ontario
08.2010 - 05.2013
- Program Management – System Integration
- As a new functional role at Ericsson, I was responsible for bridging the sales and delivery organizations for $5M+ initiatives
- I met with customers to understand their needs and requirements, built solutions with internal teams, and executed on the agreed-upon SOW driven by the sales lead
- I kept up-to-date with Ericsson's technology product offerings and valued partners to provide best-in-class solutions to customers
- During my tenure, I facilitated a 10% year-over-year growth in the Ericsson Customer Unit with increased sales targets within the Sales and Marketing organization
- In addition, I directed and created integration processes for large-scale development projects, including network transformation, IPTV conversion, mobile payments network, and voice evolution on the mobile networks (VoIP & VoLTE solutions)
- I also participated in various speaking engagements to discuss the evolution of technology and solutions in the mobile money space, showcasing Ericsson's expertise and thought leadership in the industry.
Education
Bachelor of Science Degree (Hons) - Minor Computer Science
UNIVERSITY OF WATERLOO
09.1994 - 05.1998
Project Management Professional (PMP) Certification - undefined
Skills
IT Management and delivery
Corporate strategy development
Compliance Oversight
New product introductions
Cloud-based environments
Operations management
Performance metrics analysis
Technology utilization optimization
Negotiation
Strategic planning
Staff Management
Timeline
Chief Technology Officer
Paramount Commerce / Mazooma
06.2020 - 04.2023
Chief Technology Officer
VersaPay
03.2017 - 04.2020
Director
Ericsson
08.2010 - 05.2013
Project Management Professional (PMP)
04-2005
Managing Director – Fractional CTO
NuByte Inc
08.2003 - Current
Bachelor of Science Degree (Hons) - Minor Computer Science
UNIVERSITY OF WATERLOO
09.1994 - 05.1998