Eddie Williams
San Pedro,CA
Summary
Dynamic technician with a proven track record at Nespresso USA, excelling in troubleshooting and complex repairs. Leveraging strong attention to detail and customer service skills, enhanced operational efficiency and increased customer satisfaction. Adept at multitasking and collaborating with teams to resolve technical issues swiftly. Military US Marines Corp. 3051 Wearehouse Logistics. Deployed Operation Desert storm 1985 /1991 Shipping and Warehouse Skills.
Overview
22
22
years of professional experience
Work History
Technician Espresso
Nespresso USA
10.2019 - 09.2025
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Technician Espresso
Parks Coffee
09.2018 - 10.2019
- Operated and maintained advanced coffee equipment for optimal performance and reliability.
- Conducted routine inspections and troubleshooting to ensure compliance with safety standards.
- Collaborated with cross-functional teams to implement process improvements that enhanced operational efficiency.
- Trained junior technicians on equipment handling, maintenance protocols, and troubleshooting techniques.
Technician Espresso
Schaerer USA Corporation
04.2003 - 04.2018
- Assisted in routine maintenance and troubleshooting of equipment to ensure operational efficiency.
- Learned safety protocols and used personal protective equipment to maintain a safe work environment.
- Supported senior technicians by organizing tools and materials for daily tasks.
- Collaborated with team members to identify and resolve technical issues effectively. Phone tech support and troubleshooting.
Education
General Studies
San Pedro High School
San Pedro, CASkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting, Excellent driving record
Timeline
Technician Espresso
Nespresso USA
10.2019 - 09.2025
Technician Espresso
Parks Coffee
09.2018 - 10.2019
Technician Espresso
Schaerer USA Corporation
04.2003 - 04.2018
General Studies
San Pedro High School