Eddie Rideaux
Fresno
Summary
Versatile professional with a proven track record in patient management and compassionate communication, demonstrated at In Home Supportive Services. Excelled in high-stress situations, enhancing customer loyalty at Alorica and driving business growth at AT&T Uverse. Skilled in EMR/EHR and adept at elevating team efficiency, notably improving census participation rates for the U.S. Government.
Overview
13
13
years of professional experience
Work History
Care Provider
In Home Supportive Services
01.2021 - Current
- Executed infection control procedures, including hand hygiene and equipment sterilization, to ensure safe care environment.
- Operated medical monitoring equipment to track patient vitals, reporting any abnormalities to nursing staff.
- Provided compassionate end-of-life care, offering emotional support to patients and families during critical times.
- Representative management of setting appointments, insurance, equipment order, and delivery.
- Applied wound care techniques, including cleaning and bandaging, to promote healing and prevent infection.
Customer Service Representative
Alorica
07.2016 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
At&t Agent
AT&T Uverse
04.2014 - 05.2016
- Created reports to track progress and inform strategic decision-making.
- Utilized negotiation skills to close deals and drive business growth.
- Conducted market research to identify new opportunities and enhance service offerings.
- Increased client satisfaction by resolving customer inquiries and issues promptly.
Census
U.S. Government
01.2012 - 01.2013
- Evaluated individual performance metrics for enumerators under supervision regularly using established criteria for objective assessment purposes.
- Contributed to overall project planning efforts by providing valuable insights on field operations best practices from past experiences as a Census Supervisor.
- Enhanced team efficiency by implementing streamlined processes and workflows for census data collection.
- Coordinated with local community leaders and organizations to raise awareness about the importance of census participation, promoting higher response rates.
Education
Associate Degree In Nursing - Biology
Fresno City College
Fresno, CA12.2020
Skills
- Patient management
- EMR / EHR
- Mobility assistance
- Social interaction
- Activity supervision
- Stress reduction techniques
- Transportation assistance
- Heavy lifting
- Compassionate communication
Timeline
Care Provider
In Home Supportive Services
01.2021 - Current
Customer Service Representative
Alorica
07.2016 - 10.2019
At&t Agent
AT&T Uverse
04.2014 - 05.2016
Census
U.S. Government
01.2012 - 01.2013
Associate Degree In Nursing - Biology
Fresno City College
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