Eddie Cho
Torrance
Summary
Dynamic manager with a proven track record at Vatos Singapore, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and strategic planning, while fostering a collaborative culture. Skilled in operations management, successfully streamlining processes to boost efficiency and drive profitability.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
25
25
years of professional experience
Work History
Manager
Vatos Singapore
01.2023 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Manager
Miko's Cuisine
07.2022 - 11.2022
- Provided store management and scheduling
- Handled customer inquiries and complaints
- Regularly supervised a crew of 5
- Kept restaurant clean
- Handled the daily counts
- Handled day-to-day operations
Owner/Operator
DLAB
01.2017 - 05.2022
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- In charge of day-to-day operations.
- Hired, trained, and motivated staff to fill all restaurant openings.
- Took orders and served food and beverages with the help of other team members.
- Oversaw staff training, facilitated staff meetings, and oversaw menu development.
- Checked on guests to make sure they were happy with their meals and recommended additional items to boost restaurant sales.
Manager
Sid Burger
06.2015 - 09.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Prepare lunch and dinner
- Do the prep work for the dishes before business hours.
- Worked as a host and served foods at the same time.
Managing Partner
Jive Innovations
05.2007 - 08.2013
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Was in charge of online game marketing.
- Prepared business proposals and meetings with clients.
Marketing Manager
Gamehi
06.2003 - 12.2006
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Act as a head of overseas marketing.
- Prepared business proposals for domestic and international clients.
Employee
Ibank
02.2000 - 07.2000
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Did Not Graduate - Economics
University of Southern California
Los Angeles, CA05-2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Goal setting
- Operations management
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Languages
Korean
Timeline
Manager
Vatos Singapore
01.2023 - 01.2025
Manager
Miko's Cuisine
07.2022 - 11.2022
Owner/Operator
DLAB
01.2017 - 05.2022
Manager
Sid Burger
06.2015 - 09.2016
Managing Partner
Jive Innovations
05.2007 - 08.2013
Marketing Manager
Gamehi
06.2003 - 12.2006
Employee
Ibank
02.2000 - 07.2000
Did Not Graduate - Economics
University of Southern California
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