Eddie Bermudez
Mammoth Lakes
Summary
Proactive, tidy, friendly, leader, responsible, punctual, organized, Leadership and Team Management, Conflict Resolution, Time Management, Decision Making, Budget Planning and Management, Quality Control, Problem-solving, Adaptability, Customer Service, Employee Training and Development, Vendor Management, Multitasking, Detail-oriented, Strategic Planning, Crisis Management, Negotiation, Public Speaking, Event Planning, Data Analysis, Social Media Management, Technical Writing, Report Generation
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Juniper Spring Resorts
01.2023 - Current
- Improved guest satisfaction through annual goals
- Oversees duties covering cleaning, maintenance, and upkeep of guest rooms, floor, and public areas
- Inspects work of supervisors, housekeepers, and stock clerks
- Ensures room cleanliness and friendly service as the top priority
- Supports supervisory staff in training and motivating employees
- Interviews and hires housekeeping staff
- Reviews written employee evaluations
- Maintains manuals on training programs, housekeeping procedures, and safety programs
- Participates in the Safety Committee
- Responsible for financial planning, budgetary goals, and managing expenses
- Researches products and prepares purchase orders for supplies and equipment
- Accountable for staffing and payroll
- Coordinates department activities for increased communication and guest satisfaction
- Monitors consumption and orders replacement of supplies
- Facilitates the hiring process, including interviewing, training, and evaluating job performance
- Conducts inspections of guest rooms and provides feedback
- Manages administrative duties including payroll, expenses, and other projects.
Housekeeping Supervisor
Juniper Spring Resorts
01.2022 - 01.2023
- Coordinates personnel and resolves guest issues
- Inspects rooms and manages the department
- Handles situations with front desk, maintenance, and homeowners
- Assists guests to enhance their experience
- Identifies new opportunity areas in the department
- Performs under pressure and deadlines.
Stock Lead
The Westin Monache Resort
01.2021 - 01.2022
- Conducts inventories and coordinates the housekeeping team
- Performs under pressure and deadlines.
Education
Lawyer -
Benemerita Universidad Autonoma de Puebla (BUAP)
Skills
- Excel, Power Point, Word (100% proficiency)
- Visual One, Light speed
- Guest resolutions, working under pressure
- Forklift operator, purchase on US Foods, Ecolab, Amazon, and guest supplies
- Personnel and guest interaction
- Shipments and tracking, interviewing and hiring
- Vendor follow-up, guest recovery
- Knowledge of front desk activities, check-in and out, billing
Certification
- 2014 Communication skills, Benemérita Universidad Autónoma de Puebla
- 2023 CPR EAD certified
- 2023 Labor management training
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Housekeeping Manager
Juniper Spring Resorts
01.2023 - Current
Housekeeping Supervisor
Juniper Spring Resorts
01.2022 - 01.2023
Stock Lead
The Westin Monache Resort
01.2021 - 01.2022
Lawyer -
Benemerita Universidad Autonoma de Puebla (BUAP)
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