EDA VOIE GALAGATE
Fort McMurray,Alberta
Summary
Customer-savvy cashier/customer service associate accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
14
14
years of professional experience
Work History
Baker/Manager of Operations
Higher Ground Coffee Shop
Fort McMurray, AB
06.2020 - 01.2022
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Resolved customer concerns with positive approach and constructive strategies.
- Baked gluten-free, Keto and alternative diet treats based on customers' needs.
- Cleaned and maintained kitchen equipment and oven.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Developed new products based on seasonal ingredients, holidays and dessert trends.
- Managed inventory, labor, expenses and other operational processes.
- Established and maintained positive vendor relationships.
- Recruited, hired and trained staff of hardworking associates.
Live-In Nanny
Peter Frankham
Fort McMurray, AB
03.2019 - 06.2020
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Created and implemented diverse educational strategies to boost development.
- Assisted with housework such as laundry and cooking.
- Kept children's areas neat and clean.
- Met with parents about daily activities, positive developments and issues.
- Shopped for supplies, food and clothes for children and family members.
- Assisted with light housekeeping duties as well as running errands.
- Helped children complete homework assignments and school projects.
- Transported children to and from school, medical appointments and extra-curricular activities.
In Home Caregiver
Naomi Cormier
Fort McMurray, AB
01.2015 - 03.2019
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Created and implemented diverse educational strategies to boost development.
- Assisted with housework such as laundry and cooking.
- Kept children's areas neat and clean.
- Met with parents about daily activities, positive developments and issues.
- Taught children to organize toys, wash hands and share by leading by example.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Shopped for supplies, food and clothes for children and family members.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted with light housekeeping duties as well as running errands.
- Helped children complete homework assignments and school projects.
- Transported children to and from school, medical appointments and extra-curricular activities.
Cashier/Registered Registry Agent
McMurray Vehicle Licensing and Registry
Fort McMurray, AB
06.2013 - 01.2014
- Operated cash register for cash, debit and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about Registry's policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Data Encoder/Follow up Clerk
Arab Loss Adjusters LLC
Dubai, United Arab Emirates
10.2010 - 03.2013
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier, Account Assistant
Canadian University of Dubai
Dubai, United Arab Emirates
08.2009 - 08.2010
- Prepared and mailed invoices to students, processed payments and documented account updates.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for students tuition and recorded transaction date and fees to support accuracy.
- Responded to inbound inquiries regarding accounts and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Made outbound calls to students to discuss and resolve account needs.
Cashier/Archives Clerk/Secretary/Receptionist
Alaskari Group of Companies
Dubai, United Arab Emirates
08.2008 - 03.2009
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Completed accurate daily report documents, memos and invoices.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Customer Care Support
Stradcom Corporation
Quezon City, Philippines
07.2007 - 07.2008
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Computer Science
Notre Dame of Marbel University
Koronadal City, South Cotabato, Philippines03.2003
Skills
- Computer literate - Proficient in Windows/MS office Applications (MS Word, MS Excel, Outlook, etc) Internet and basic troubleshooting, and basic computerized accounting skills
- Can manage standard office equipment such as POS, fax machine, multiple telephone switchboard, scanner, etc
- Can handle multiple tasks effectively and great management skills
- Possesses excellent organizational skills and can work well independently
- Disciplined, well organized, motivated and fast learner
- Possess skills in handling different personalities and willing to undergo various seminars and training
- Store Opening and Closing
- Safe Food Handling
- Vendor Relationships
- Customer Service
- Coffee Shop Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Baker/Manager of Operations
Higher Ground Coffee Shop
06.2020 - 01.2022
Live-In Nanny
Peter Frankham
03.2019 - 06.2020
In Home Caregiver
Naomi Cormier
01.2015 - 03.2019
Cashier/Registered Registry Agent
McMurray Vehicle Licensing and Registry
06.2013 - 01.2014
Data Encoder/Follow up Clerk
Arab Loss Adjusters LLC
10.2010 - 03.2013
Cashier, Account Assistant
Canadian University of Dubai
08.2009 - 08.2010
Cashier/Archives Clerk/Secretary/Receptionist
Alaskari Group of Companies
08.2008 - 03.2009
Customer Care Support
Stradcom Corporation
07.2007 - 07.2008
Bachelor of Science - Computer Science
Notre Dame of Marbel University
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