Edalid Flores-Yebra
Castro Valley
Summary
Dynamic assistant manager with a strong background in team leadership and performance evaluation. Skilled in effective communication and project planning, consistently implementing training programs to improve team dynamics and achieve business goals.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
1996
1996
years of post-secondary education
Work History
Assistant Manager
Wendy’s
Daly City
04.2007 - 11.2014
- Coordinated staff schedules to optimize coverage during peak hours.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Assistant Manager
JCPenney
San Bruno
06.1997 - 05.1999
- Trained new team members on store policies and customer service standards.
- Implemented visual merchandising strategies to enhance the shopping experience.
- Resolved conflicts between team members in an effective manner.
- Resolved customer inquiries and maintained high satisfaction levels.
Education
El Camino High School
South San Francisco, CASome College (No Degree) - Cosmetology
Skyline College
San Bruno, CASome College (No Degree) - Medical Billing And Coding
Carrington College
San Leandro, CASkills
- Team management
- Budget management
- Project planning
- Quality control
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Wendy’s
04.2007 - 11.2014
Assistant Manager
JCPenney
06.1997 - 05.1999
El Camino High School
Some College (No Degree) - Cosmetology
Skyline College
Some College (No Degree) - Medical Billing And Coding
Carrington College