Managed and improved the implementation and maintenance of the data security program, ensuring alignment with industry best practices, compliance standards, and organizational needs
Conducted comprehensive risk analysis and threat modeling to identify and prioritize potential data security threats
Applied expertise in data management and data analysis to evaluate and resolve security problems and issues
Ensured comprehensive knowledge of hardware and software configurations, lines of business, imported applications, and security controls
Demonstrated proficiency in management skills, business writing, and system analysis, adhering to Corporate Policies, DP Standards, and Data Management principles.
IT Deskside Support
Fellitha Global Services
Nigeria
10.2021 - 09.2023
Enhance support processes and procedures, resulting in 94% end-user satisfaction rate
Participated in an after-hours standby rotation to provide operations and support for service availability 24/7
Coordinated and supported the adoption of modern workplace tools, including Teams, SharePoint, Outlook, and other Microsoft 365 applications
Facilitated discussions with business units to identify needs, provided recommendations for suitable tools, and assisted in the implementation, training, and gathering of feedback
Designed and developed resources and materials to aid employees in utilizing Microsoft 365 tools effectively
Collaborated with cross-functional teams to develop and implement usage and adoption plans, fostering positive relationships across the organization
Contributed to the delivery of a defined experience design process for modern workplace experience projects and corporate initiatives
Implemented change management strategies and tactics to ensure the proper adoption of new technologies and processes
Assisted in measuring and analyzing the benefits realized from modern workplace investments
Coordinated the movement of computers and peripherals between 70 and 75 pounds
Stooping, bending, and crawling under desks as may be required on different occasion.
Relationhsip Manager/Cyber Security Specialist
Heritage Bank PLC
Abuja, Abuja
05.2019 - 09.2021
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Created training modules and documentation to train staff.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Collaborated with other departments to ensure timely completion of projects within budget constraints.
Researched new methods of protecting confidential information from outside sources.
Made recommendations to improve security procedures and systems.
Maintained up-to-date knowledge of evolving cybersecurity trends and technologies.
Updated computer security policies and procedures upon learning of new risks.
Conducted record searches and coordinated with other units on procedural problems involving complex cases.
Graduate Intern
ExxonMobil
Abuja, Nigeria
12.2015 - 01.2016
Collaborated with IT departments to implement and maintain security features/functions, resulting in periodic vulnerability assessments and risk mitigation on IT systems
Conducted market research and identified potential customers, leading to 15% increase in sales and $100K in new business
Conducted in-depth market research and analysis, providing insights and recommendations that led to a 10% increase in customer retention and satisfaction.
Education
Bachelor of Engineering (B.Eng) - Electrical, Electronics Engineering
University of Agriculture Makurdi
Nigeria
09.2014
Skills
Network Security
HIPAA Compliance
Business Continuity
Intrusion Detection
Incident Response
Disaster Recovery
Cybersecurity Frameworks
Disaster Recovery Planning
Network Protocols
Protecting Networks
Encryption
Data Security
Research Interests
Security and intrusion issues in wireless networks
AI-enabled IoT/OT Security
Malware analysis & attribution
Machine Learning/Deep Learning
Cloud Computing
Certification
IT help desk support, Certificate, International Business Machines Corporation IBM, 2023