EDA MINIACI
Toronto,Canada
Summary
Experienced problem solver with a proven track record of understanding user needs and delivering timely resolutions. Thrives in high-pressure environments and adeptly handles difficult conversations while maintaining composure. Recognized for consistently providing exceptional customer service, particularly in sensitive and confidential situations. Possesses strong oral and written communication skills, coupled with a confident and professional demeanor.
Overview
21
21
years of professional experience
Work History
Dispatch/Logistics
CC Leathers Inc
01.2022 - Current
- Organized and issued daily schedule for drivers, including pick ups and deliveries
- Maintained client demands and appointments
- Invoicing/Accounting
- Resolved any problems or concerns that arise
- Sales
- UPS world Ship to manage shipments/create labels
- Dispatching
Sales/Customer Service/RESP
CST Savings Inc
01.2020 - Current
- Makes calls to maintain customer relations
- Conducts telemarketing to generate qualified sales leads
- Composes letters and emails for perspective clients
- Trains new employees
- Problem solving and resolution for families with comparisons on RESP’s
- Uses Salesforce to manage customer database
- Dealing with highly confidential information
Executive Assistant
Promotive Communications, Promotive Transport Ltd
01.2007 - Current
- Conducted telephone marketing to generate qualified sales leads
- Composed letters and emails to contact prospective clients
- Use ACT to manage company client database
- Trained new employees
- Managed and updates company website and database
- Created weekly newsletter broadcasts and monthly Google Analytics reports
- Responsible for maintaining, ordering inventory and keeping office files up to date
- In charge of performing and overseeing yearly audit
- Coordinated conferences events and arranges travel accommodations
- Secondary Role within the company: Executive Dispatch For Transportation Company
- Organized and issued daily schedule for drivers, including pick ups and deliveries
- Maintained client demands and appointments
- Invoicing/Accounting
- Resolved any problems or concerns that arise
- Sales
Customer Service
Van der Graaf
01.2013 - 01.2020
- Makes calls to maintain customer relations
- Conducts telemarketing to generate qualified sales leads
- Composes letters and emails for perspective clients
- Trains new employees
- Maintains inventory
- Problem solving and resolution for parts and repairs
- Works closely with engineering department to create parts
- Uses Epicore to manage customer database
Sales Assistant
Ministry of Transportation
01.2004 - 01.2007
- Issued drivers licenses and vehicle registration
- Customer Service
- Answered telephone lines
- Maintained Ministry paperwork and database
Education
Graphic Design -
Seneca College
Scarborough, Ontario01.2011
Legal Administrative Assistant -
The Toronto School of Business
Pickering, Ontario01.2003
Skills
- Positive attitude
- Communication
- Resilient
- Teamwork
- Attention to detail
- Active listening
- Empathy
- Ethical
- Organized
- Leadership
- Proficient with Salesforce
- Proficient with Quickbooks
- Proficient with Owlbase
- Proficient with Microsoft Excel
- Proficient with Microsoft Word
- Proficient with Outlook
- Proficient with Windows
- Proficient with HTML
- Proficient with ACT
- Proficient with Microsoft Power Point
- Dispatching and scheduling
Personal Information
Title: Executive Assistant/Sales
References
Available Upon Request
Timeline
Dispatch/Logistics
CC Leathers Inc
01.2022 - Current
Sales/Customer Service/RESP
CST Savings Inc
01.2020 - Current
Customer Service
Van der Graaf
01.2013 - 01.2020
Executive Assistant
Promotive Communications, Promotive Transport Ltd
01.2007 - Current
Sales Assistant
Ministry of Transportation
01.2004 - 01.2007
Legal Administrative Assistant -
The Toronto School of Business
Graphic Design -
Seneca College
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