Ed Wittevrongel
Calgary,AB
Summary
I am a mature, motivated person with 43+ years of gym experience, having excelled in boxing and power lifting. I am able to work with any age group, but I have a desire to assist older people obtain and maintain fitness and good health. I am interested in taking on new challenges, where I can apply my strong worth ethic, adaptability and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly learn and utilize new skills. I am outgoing and friendly with a strong desire and a well developed skill set to assist individuals with their personal fitness goals. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
24
24
years of professional experience
Work History
FLOOR SUPERVISOR/CASEWORK SUPERVISOR
CALGARY YOUNG OFFENDER CENTRE
06.1999 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Actively supervised a team of 22 staff and was responsible for maintaining a safe, secure, well organized environment.
- Responsible for all case management with the youth offenders, ensuring staff are up to date and are meeting established guidelines and procedures.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Taught junior employees proactive strategies to meet operational goals.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Maintained a clean, organized, and safe work environment at all times.
- Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
- Trained and coached new employees according to new hire procedures.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Inspected equipment for wear, specifications adherence and issues.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Completed or assisted with difficult or skilled tasks.
- Evaluated employee performance and prepared performance appraisals.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
Education
No Degree - Criminal Justice Studies Diploma
Mount Royal College
Calgary, AB04.1993
Journeyman Auto Body Technician
Medicine Hat College
Medicine Hat, AB07.1987
High School Diploma -
Monsignor McCoy High School
Medicine Hat, AB06.1983
Skills
- I have actively worked out in a gym setting for 43 years
- Work well with coaching and counseling people
- Currently hold two Canadian Power Lifting records with Raw Powerlifting Federation
- Boxed at a national level
- Currently a certified coach with Alberta Boxing
- Performance Improvements
- Team Leadership and Supervision
- Operations Oversight
- Performance Optimization
- Employee Development
- Performance Coaching
- Safety Monitoring
Timeline
FLOOR SUPERVISOR/CASEWORK SUPERVISOR
CALGARY YOUNG OFFENDER CENTRE
06.1999 - Current
No Degree - Criminal Justice Studies Diploma
Mount Royal College
Journeyman Auto Body Technician
Medicine Hat College
High School Diploma -
Monsignor McCoy High School
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