Ed Oliveros
VICTORIA,BC
Summary
Results-oriented Customer Success Specialist with expertise in client relationship management, product onboarding, and customer retention. Identifies customer needs and delivers effective solutions that enhance satisfaction and loyalty. Contributes to team success while managing multiple priorities and meeting deadlines, resulting in improved customer experience and business growth.
Overview
2
2
years of post-secondary education
21
21
years of professional experience
Work History
Customer Success Specialist (Remote)
Rogers Communications
VICTORIA, BC
09.2015 - 05.2026
- Supported Rogers Communications customers with billing, account, and service questions.
- Resolved customer concerns through phone, email, and chat communication.
- Updated customer records in CRM and account management systems.
- Coordinated escalations with technical and billing support teams.
- Guided customers through wireless, internet, and TV service changes.
Supervisor Revenue/Customer Service Representative
Budget Rental Car Victoria
VICTORIA
10.2005 - 10.2015
- Coach staff in revenue generations
- Forecasting revenue every month
- Conduct monthly meetings
- Resolved customer concerns through phone, email, and chat communication.
- Assist Customers with their rentals
- Inventories of vehicle needed
Education
Business Administration - Business Administration
Compu College of Business
VICTORIA 06.1997 - 07.1999
Skills
- CRM management
- Billing systems
- Account management
- Escalation handling
- Customer retention
- Client relations
Timeline
Customer Success Specialist (Remote)
Rogers Communications
09.2015 - 05.2026
Supervisor Revenue/Customer Service Representative
Budget Rental Car Victoria
10.2005 - 10.2015
Business Administration - Business Administration
Compu College of Business
06.1997 - 07.1999