Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

ED NAZAR

Alhambra

Summary

Multilingual Dynamic Client Solutions Specialist at Paramount Global with proven expertise in CRM software and relationship building. Successfully enhanced service delivery across multiple regions. Recognized for analyzing client feedback to improve service quality, while effectively managing project budgets.

Known for strong collaboration skills, adaptability, and consistently meeting and exceeding expectations. Skilled in communication, problem-solving, and project management.

Experienced with addressing and resolving client issues worldwide, promptly and effectively. Uses strategic thinking to develop tailored solutions that meet client needs and drive satisfaction. Knowledge of industry best practices and track record of fostering strong client relationships.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Client Solutions Specialist

Paramount Global
01.2021 - 06.2025
  • Collaborated with a global cross-functional team to develop tailored client solutions and enhance service delivery in the US, LATAM, EUROPE and AUSTRALIA.
  • Managed specific client inquiries related to: VOD, Content offering accuracy, (local, regional & universal). Provided timely resolutions, ensuring positive customer experiences.
  • Evaluated client feedback data to identify patterns, ultimately improving overall service quality and client experience.
  • Analyzed client needs and recommended appropriate products, driving customer satisfaction and retention.
  • Utilized CRM software to track client interactions, improving communication efficiency and accuracy.
  • Developed training materials for new team members, enhancing onboarding processes and knowledge transfer.
  • Developed and maintained strong relationships with clients, resulting in increased customer retention rates.

Video Operations Project Manager

Globecast America
06.2012 - 04.2020
  • Led worldwide cross-functional teams to streamline operational workflows/project delivery efficiency.
  • Coordinated with stakeholders to align project objectives overseeing: Cost, profit, contracts, delivery and operational streamline + logistics, ensuring a muti-sectorial strategic alignment.
  • Collaborated with vendors and partners to negotiate contracts, enhancing service quality while reducing operational costs.
  • Enhanced communication between departments to facilitate seamless project handovers and minimize delays.
  • Monitored project progress closely, adjusting strategies as needed to ensure all objectives were met within deadlines.
  • Developed detailed project plans, setting clear objectives and milestones for successful execution.
  • Collaborated with upper management on strategic initiatives, aligning operations projects with overall business goals.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Reported regularly to managers on project budget, progress, and technical issues.
  • Opened tickets to report ongoing issues that needed techinical assistance.
  • Oversaw budget planning and cost management for multiple concurrent projects, optimizing financial performance.

Education

Business Administration

Universidade De Mogi Das Cruzes
Sao Paulo, Brazil

Associate of Arts - Business Administration And Management

West Los Angeles College
Culver City, CA
05-2004

No Degree - English-as-a-Second-Language Education

Santa Monica College
Santa Monica, CA
04-1998

Skills

  • CRM software proficiency
  • Relationship building
  • Client needs assessment
  • Teamwork and collaboration
  • Time management
  • Multitasking
  • Organizational skills
  • Task prioritization
  • Product knowledge
  • Sales process
  • Problem-solving aptitude
  • Territory management
  • Business development
  • Customer feedback

Certification

Salesforce Certified.

Languages

Spanish
Native or Bilingual
Portuguese
Native or Bilingual

Interests

  • Adventure Travel
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Artificial Intelligence (AI) and Machine Learning

Timeline

Client Solutions Specialist

Paramount Global
01.2021 - 06.2025

Video Operations Project Manager

Globecast America
06.2012 - 04.2020

Business Administration

Universidade De Mogi Das Cruzes

Associate of Arts - Business Administration And Management

West Los Angeles College

No Degree - English-as-a-Second-Language Education

Santa Monica College

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