Echo Clarke

Marketed and sold insurance policies directly to clients.

• Conducted regular follow-ups with clients to assess satisfaction levels, identify any concerns, and address outstanding questions or issues.
• Stayed in contact with carriers, underwriters and marketing personnel.
• Capable of evaluating various situations and assessing the potential insurance risks they may present.
• Able to multitask in a fast-paced work environment, while also meeting deadlines.
• Attended industry seminars to stay current on market trends, regulations, and best practices in personal lines insurance services.
• Utilize the EPIC software to effectively manage client information and track interactions for optimal account management practices.

• Worked within standards, policies and regulatory guidelines to prepare, processed and maintained forms, reports, and logs.
• Used CJIMS software in order to maintain accurate/current information on offenders for the entire centre.
• Used critical thinking to break down problems, evaluate solutions and make decisions in high-pressure situations.
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.