Echo Burke
Riverside,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Organized server with experience in multiple restaurant environments. Efficient facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Server
Palenque Kitchen by Mezcal
10.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Upsold high-profit items to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Hunter Steakhouse
09.2021 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Tomo Japanese Restaurant
12.2014 - 12.2020
- Greeted newly seated guests quickly and efficiently with a smile.Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to customer concerns and questions.Maintained the manager on duty position for two years
- Closing out the restaurant and cashier.Well versed in POS systems.Consistently the highest selling server and most repeat customers for over three years.Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illnesses, covid-19, and maintain proper sanitation.
Hostess/ Server
Longboard Restaurant and Pub
06.2014 - 12.2014
- Greeted guests and gathered information to seat groups or place on waitlist.Supported server staff by ensuring they had plenty of time between each table.Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.Answered telephone to provide dining information and take party reservations.Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.Sent orders to kitchen staff by POS terminals.Assisted other servers by running food to their tables.
Education
Communications
Long Beach City College
Long Beach, CASkills
- Managerial experience
- Effective customer upselling
- Liquor, wine and food service
- Menu memorization
- Cocktail Knowledge
- Menu Item Recommendation
- Adaptable and Flexible
- Pos Operation
- Servsafe Certified
- Server Training
- Anticipating Guest Needs
- Warm and Friendly
- High-Volume Dining
Timeline
Server
Palenque Kitchen by Mezcal
10.2023 - 06.2024
Server
Hunter Steakhouse
09.2021 - 09.2023
Server
Tomo Japanese Restaurant
12.2014 - 12.2020
Hostess/ Server
Longboard Restaurant and Pub
06.2014 - 12.2014
Communications
Long Beach City College
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