Echo Bertolino
Citrus Heights
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
10
10
years of professional experience
Work History
Lead Clerk Processor
Goodwill
02.2018 - 03.2023
- Mentored junior clerks, providing guidance on best practices and improving overall team performance.
- Developed strong working relationships with colleagues to foster a positive work environment.
Gas Station Clerk
Shell Gas Station
09.2019 - 11.2021
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
Cashier
Pastors Vallero
04.2014 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Host
Elephant Bar Restaurant
08.2013 - 02.2015
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Education
Graduate Certificate - Medical Assisting
National Career Education (N.C.E.)
Citrus Heights, CA09-2006
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Work ethic and integrity
- Patience and empathy
Timeline
Gas Station Clerk
Shell Gas Station
09.2019 - 11.2021
Lead Clerk Processor
Goodwill
02.2018 - 03.2023
Cashier
Pastors Vallero
04.2014 - 02.2018
Host
Elephant Bar Restaurant
08.2013 - 02.2015
Graduate Certificate - Medical Assisting
National Career Education (N.C.E.)
Similar Profiles
Jaden SmithJaden Smith
Retail Sales Associate at GoodwillRetail Sales Associate at Goodwill
Jayshaun TaylorJayshaun Taylor
Stocker at GoodwillStocker at Goodwill
Derek GosserDerek Gosser
Online Books Associate - Evergreen Goodwill at GoodwillOnline Books Associate - Evergreen Goodwill at Goodwill