Echendu chisalam Valentine
Scarborough Ontario Toronto,ON
Summary
Passionate and committed professional with experience in Sales, Marketing and customer services, laundry and cleaning services.
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
7
7
years of professional experience
Work History
SUPERVISOR
NEXT CASH AND CARRY MALL, PORTHARCOURT NIGERIA
01.2014 - 01.2016
- Oversaw quality control to identify inconsistencies and malfunctions.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to customer questions regarding products, prices and availability.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Analyzed key performance indicators to identify effective strategies.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Analyzed company's expenditures and developed financial models.
- Understood and followed oral and written directions.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Laundry and Dry Cleaning Assistant
LAUNDRY SERVICE, PRINCE GEORGES HOTEL PORHARCOURT NIGERIA
Porharcourt , Rivers
01.2012 - 01.2015
- Overseeing this daily operations of the mall, including product available and princing
- Managing the staff and customer services,and controling finances
- Good at training new employees and controling shifts
- Responding to customer complaints and inquiries quickly and efficiently
- Answering phone calls and emails in a professional manner
- Introducing my company brands to walk-in customers
- Collecting customer information for future follow-ups
- Upselling service and making profit recommendations
- Closing sales and achieving company quotas
- Identify sales opportunities
- Staying informed about product and service information updates, Good in inspection and cleaning laundry equipments
- Good in cleaning,pressing and folding laundry as needed
- Sorting and stain treatment
- Placing folded product on the appropriate position -Delivering laundry items at the right time
- Experiece in operateing and maintaining machine
- Move inventory and materials across facilities - Process inventory for delivery - Sort, organize and store inventory in the proper location - Package items and label correctly - Stack and organize large bulk items - Work as an active member to complete company goal
- Operated hand irons or pressing machines to iron or press fabrics and furs.
- Hung garments on stretch frames to dry.
- Transported laundry in carts and sorted dirty items by load type.
- Tested fabrics in inconspicuous places to determine solvent damage to dyes or fabrics.
- Applied necessary chemicals to neutralize effects of solvents.
- Checked incoming orders against invoices to ensure accuracy of delivery.
- Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
- Inspected finished garments for stains and damage prior to packaging for delivery.
- Operated washing machines, dryers, and other laundry equipment in accordance with safety protocols.
- Sorted and counted articles removed from dryers to fold, hang and wrap.
- Loaded items into washers according to specified settings and detergent measurements.
- Received and sorted laundry items for cleaning or repair.
- Inspected laundry for damage or stains to repair or pre-treat.
- Completed day-to-day duties accurately and efficiently.
- Delivered products to customer locations on time.
OFFICE CLEANER
RIVERS COOPERATIVE FEDRATION PORHARCOURT NIGERIA
01.2009 - 01.2011
- Vacuuming, sweeping, and mopping, floors of various types
- Dusting ceilings, light fitting and loose furniture - Scrubbing and sanitizing toilets, sinks, and kitchen fixtures - Emptying trash cans - Liaising with the line manager to ensure that there’s sufficient cleaning products at all times - Reporting any breakages that occur during the cleaning process - Informing the line manager of repairs that need to be done
- Other personal information
Education
Bsc -
Rivers State University Porharcourt
01.2019
Diploma - Marketing
Porharcourt Polytechnic
01.2013
PGD - Global Strategic
Management -Accounting (In-View -
Centennial College Ontario Toronto
Skills
- Personal solving
- Marketing
- Excellent communication skills
- Time management
- Excellent customer skills
- Upselling
- Empathy
References
REFEREES
- Based on request
Timeline
SUPERVISOR
NEXT CASH AND CARRY MALL, PORTHARCOURT NIGERIA
01.2014 - 01.2016
Laundry and Dry Cleaning Assistant
LAUNDRY SERVICE, PRINCE GEORGES HOTEL PORHARCOURT NIGERIA
01.2012 - 01.2015
OFFICE CLEANER
RIVERS COOPERATIVE FEDRATION PORHARCOURT NIGERIA
01.2009 - 01.2011
Bsc -
Rivers State University Porharcourt
Diploma - Marketing
Porharcourt Polytechnic
PGD - Global Strategic
Management -Accounting (In-View -
Centennial College Ontario Toronto
Similar Profiles
Susan ButtSusan Butt
Store Clerk at Cash & Carry Convience StoreStore Clerk at Cash & Carry Convience Store
Musfera ImranMusfera Imran
Customer service representative at Wise Price Cash & CarryCustomer service representative at Wise Price Cash & Carry
Ananda KadamAnanda Kadam
Assistant Team Lead at Metro Cash & CarryAssistant Team Lead at Metro Cash & Carry