Eche Isaac Obeya
Newmarket
Summary
Experienced professional adept at supporting end-to-end product development lifecycles and achieving significant outcomes. Collaborates effectively with cross-functional teams to align with product goals. Skilled in documentation, stakeholder management, and strategic planning. Implements agile methodologies and prioritises user-centric design, resulting in improved metrics. Proven track record in resolving inquiries and ensuring regulatory compliance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Product Manager
Wudify
02.2022 - Current
- Supporting the end-to-end product development lifecycle for various projects, assisting in achieving significant outcomes and milestones.
- Collaborate with cross-functional teams, including designers, developers, and marketing experts, to ensure alignment with product vision and goals.
- Assist in the creation and maintenance of documentation processes to facilitate clarity and organization throughout the development process.
- Contribute to stakeholder relationship management efforts, ensuring effective communication and coordination with management team members.
- Participate in strategic road mapping exercises, assisting in the alignment of project milestones with key objectives.
- Support the implementation of agile methodologies to enhance adaptability and efficiency in product development.
- Assist in prioritizing user-centric design principles, contributing to a 20% decrease in bounce rate and a 15% increase in user satisfaction scores.
- Support the tracking and analysis of key metrics to inform decision-making and drive product improvements.
Customer Relationship Manager
Zenith Bank PLC
01.2017 - 01.2022
- Managed relationships with diverse stakeholders, including customers, internal teams, and management, fostering collaboration and effective communication, resulting in a 20% improvement in interdepartmental cooperation.
- Prioritized customer needs and preferences, driving initiatives to enhance customer satisfaction and loyalty, leading to a 15% increase in customer retention rates.
- Analyzed customer data and feedback to identify trends and opportunities for product and service improvements, resulting in a 10% increase in product adoption.
- Resolved customer inquiries, complaints, and requests promptly and effectively, demonstrating strong problem-solving skills, with a 25% reduction in average resolution time.
- Ensured compliance with regulatory requirements and standards, maintaining a thorough understanding of industry regulations, resulting in a 100% compliance rate.
Education
Bachelor of Science - Agric. Ext. & Rural Development (WES Evaluated)
University of Agriculture
Makurdi, Nigeria07.2015
Skills
- Initiative
- Cross-Functional Collaboration
- Strategic Thinking
- Leadership
- Stakeholder Management
- Data Analysis
- Problem-Solving
- Product Design & Customer Focus
- Strong Work Ethic
Certification
Product Management
Project Management
Customer Service
Timeline
Associate Product Manager
Wudify
02.2022 - Current
Customer Relationship Manager
Zenith Bank PLC
01.2017 - 01.2022
Bachelor of Science - Agric. Ext. & Rural Development (WES Evaluated)
University of Agriculture
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