Ecclesia Thomas
Pickering,ON
Summary
• Proficient Customer Service agent with over 4years of customer service experience, superior work ethic and expertise in working from scripted responses to resolve customer problems.
- Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
• Problem-solver with strong analytical skills; able to work calmly through challenging customer situations / complaints to find satisfactory solutions
• Patient, friendly and sociable, accustomed to engaging new customers and providing exceptional service experiences
• Strong in maintaining office procedures; file management; data entry and handling telephone inquiries
• Respectful and sensitive to diverse, cultural, ethnicity and issues within the community
• Ability to ensure that appropriate changes are made to resolve customer's problems ensuring customer satisfaction each time
Overview
7
7
years of professional experience
1
1
Certification
Work History
On-Call Replacement Supply Teacher
TDSB
Toronto, Ontario
01.2025 - Current
- Follow lesson plans left by the regular teacher.
- Maintain order and enforce school rules.
- Work with staff and report on student progress.
- Be reliable, punctual, and uphold TDSB standards
Cleaning Professional
Round The Clock Cleaning
11.2021 - Current
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Cabin Groomer
Air Canada, Lester B. Pearson International Airport
03.2023 - 09.2024
- Clean aircraft
- Put together kits and items in warehouse
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Support/Relief Worker
Optimum Care Staffing
10.2020 - 01.2021
- Worked with many at-risk youth to assist with societal reintegration after prolonged institutionalization.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- helped out with any small things that the children needed
Relief Support Worker
Staff Solutions, SAMS
10.2019 - 11.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Worked with many at-risk youth to assist with societal reintegration after prolonged institutionalization.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- helped out with any small things that the children needed
Customer Service Representative
Sirius Xm Radio
12.2018 - 05.2019
- Successfully attended to high volume of calls, telephone inquiries from a diverse client group
- Demonstrated exceptional communication skills and built strong rapport with the difficult customers
- Resolved customer complaints accurately to their satisfaction in a timely and efficient
- Accepted and processed customer payments
- Recommended products to customers, thoroughly explaining details.
- activated radio products bought by customers.
Customer Service Agent
Customer Service Roots
01.2018 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Law Clerk
Lewis Law Inc
09.2017 - 09.2018
- Greeted clients
- Answered phone calls and transferred calls to the right line
- Administrated databases containing client information and vital data to facilitate office operations.
- Used office equipment to produce photocopies and reproductions of records and legal documentation.
- Ran errands
Education
RMT Diploma -
Royal Canadian School of Massage Therapy
06-2026
Real Estate
Humber College
Toronto, ON11-2021
High School Diploma -
Toronto District School Board
Scarborough, ONSkills
- Flexible and adaptable
- Collaboration
- Conflict resolution
- Microsoft Office
- Customer service
- Self-motivated professional
- Good listening skills, responsible, teambuilding
- Verbal and written communication
- Reporting and documentation
- Digital literacy
Certification
Worker Health and Safety Awareness Certificate-2021
WHIMIS Certificate-2019
First Aid Certificate-2021
The Ontario Human Rights Code & Accessibility for Ontarian's with Disabilities Act Certificate-2021 Crisis Intervention Certificate-2021
Timeline
On-Call Replacement Supply Teacher
TDSB
01.2025 - Current
Cabin Groomer
Air Canada, Lester B. Pearson International Airport
03.2023 - 09.2024
Cleaning Professional
Round The Clock Cleaning
11.2021 - Current
Support/Relief Worker
Optimum Care Staffing
10.2020 - 01.2021
Relief Support Worker
Staff Solutions, SAMS
10.2019 - 11.2020
Customer Service Representative
Sirius Xm Radio
12.2018 - 05.2019
Customer Service Agent
Customer Service Roots
01.2018 - 01.2019
Law Clerk
Lewis Law Inc
09.2017 - 09.2018
RMT Diploma -
Royal Canadian School of Massage Therapy
Real Estate
Humber College
High School Diploma -
Toronto District School Board
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