Ecaterina Iorgova
Montreal,QC
Summary
As a passionate undergraduate in Economics with a strong intellectual curiosity, I embody discipline and a commitment to excellence in my professional approach. I aim to apply my skills effectively and contribute to organizational success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
BMO Bank of Montreal
07.2022 - Current
- Cultivated and maintained strong relationships with commercial and personal banking clients through effective communication, delivering exceptional customer service by assessing their financial needs and providing tailored banking solutions.
- Analyzed client financial needs to recommend appropriate products, contributing to branch sales goals through successful cross-selling strategies.
- Demonstrated strong problem-solving skills by quickly resolving customer inquiries and complaints, ensuring high levels of satisfaction in a fast-paced, dynamic environment.
- Maintained detailed records of customer interactions, ensuring accuracy and thorough follow-up to resolve issues and provide seamless service experiences.
- Presented banking products clearly and effectively, enabling clients to make informed decisions that aligned with their goals, while consistently supporting overall branch revenue growth.
Education
Bachelor of Arts - Economics
Concordia University
Montreal, QC12-2024
Skills
- Problem-solving abilities
- Verbal, written and interpersonal skills
- Critical Thinking
- Presentation skills
Languages
English
Native or Bilingual
French
Native or Bilingual
Russian
Native or Bilingual
Romanian
Native or Bilingual
Timeline
Customer Service Representative
BMO Bank of Montreal
07.2022 - Current
Bachelor of Arts - Economics
Concordia University
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