EDEN CAMPBELL

• Administer, coordinate, and direct all activities of the residence, including management of human, physical and financial resources
• Respond daily to high volume of emails, phone calls, meeting requests and resolve all resident or staffing concerns
• Actively work to display courteous and empathetic attitude towards residents, family members and staff alike
• Handles sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Proficient in year end, payroll/T4 software such as but not limited to; Ultipro, ELMO, and Yardi
• Oversees HR, payroll, benefits, and union members documentation.
• Coordinate all resident events, ensuring all vendors and staff are prepared accordingly
• Ensure provision of high-quality customer service and care for residents and resident satisfaction
• Complete monthly financial analysis and related reports
• Scheduling and organizing frontline unionized staff and leadership team
• Hiring management, front line, and contracted staff
• Manage residence in accordance with legislative requirements
• Provide exceptional leadership and motivation to the staff for the achievement of the residence’s objectives
• Responsible for overall operations budget
• Ability to relate to all levels of staff, the residents, and their families with a high degree of patience, tolerance and confidentiality
• Diligent with progressive discipline when necessary to move forward safely and efficiently
• Organized workflow and delegate tasks effectively to ensure timely project completion without compromising quality.

• Provided exceptional customer service to all residents and guests to ensure all expectations were exceeded
• Received all incoming phone calls and emails and directed all inquiries to correct department, resident, or manager including any concerns or complaints
• Maintaining bi-weekly and monthly meeting minutes for multiple departments, involving both staff, residents, and family members
• Responsible for management and unionized employees’ payroll, hiring documentation, vacation, and sick time
• In charge of all aspects of Accounts payable, invoicing, coding, and purchase orders, and filing all documents appropriately
• Accountable for all resident charges and billing services and answering any questions or concerns pertaining to billing
• Prepared notices for any upcoming events or maintenance

While continuing to work as Office Manager I was given the dual role of sales. I was able to manage both positions due to strong organizational and communication skills

• Performed all tours of community
• Held community events within and outside of the retirement residence
• Performed 30+ calls per week to prospects and family members
• Actively marketed within Northumberland County with multiple outreach visits per month
• Maintained a full building while adhering to metrics and budgets