Hi, I’m
Barbara Vukomba
London,ON
Summary
HIGHLIGHTS OF QUALIFICATIONS Over 10 years’ successful experience working in the Airline Industry Customer Service focused with strong problem solving and time management skills Proficient in utilizing the MS Suite including PowerPoint, Excel, Word, and Outlook Professional and courteous individual with adept communication skills Able to anticipate company needs and manage multiple schedules accurately Experienced keeping detailed records of Cabin Crew Trainings and expiries, flight schedules and duty times and coordinating with the Fight Operations department.
Overview
6
years of professional experience
Work History
Amazon
Quality control Associate
07.2020 - 10.2020
Job overview
- Responsible for quality control of inbound inventory
- Problem solving Inventory with missing expiry dates and incorrect labelling
- Trained to work on the robotics floor, attending to malfunction of robots
Credit One Bank
Cabin Services Manager
01.2019 - 01.2020
Job overview
- Worked in the collections department
- Responsible for for following up on delayed credit card payments, Responsible for the management of the Cabin Crew department and all administrative duties of the department
- Scheduled recurrent trainings for cabin crew and liaised with the Civil Aviation Authority for updates on compliance issues
- Undertook ground and line trainings for the cabin crew
- Safety and security onboard the Aircraft
- Responsible for ensuring cabin crew compliancy in line with the civil aviation regulations
- Responsible for updating Cabin crew manuals inline with the Civil Aviation regulations/ICAO
- Responsible for updating cabin security checks forms
- Responsible for ensuring that all safety equipment onboard is current
Cabin Crew Line Instructor/Cabin Crew Manager
01.2015 - 01.2020
Job overview
- On-boarded new staff and coordinated training for passenger safety protocols, policies, and emergency procedures
- Oversaw the completion of written and practical tests for new staff
Senior Cabin Crew Member
01.2015 - 01.2020
Job overview
- Reported to the captain of the flight and supervised other cabin crew members
- Oversaw service during flights and problem solved various concerns
- Informed management of customer complaints and feedback
Meikles Hotel
Customer Services Representative
01.2015 - 12.2019
Job overview
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Offered competitive commercial banking solutions and retail financing options.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Education
CPR and First Aid
G- Ontario Drivers Licence
Addictions and Mental Health Diploma
University Overview
Psychological First Aid-Care for others Canadian Red Cross
Addictions and Mental health diploma Trios college -ongoing
Suicide prevention Strategies Craig wood Child and Youth Centre
Fanshawe CollegeLondon, ON
No Degree from General Arts And Sciences
09.2023
Trios CollegeLondon, ON
No Degree from Addictions And Mental Health
07.2022
Skills
- Audit Processes
- Customer Service Standards
- Performance Assessment
- Quality Improvement
- Training Implementation
- Customer Experience
Timeline
Quality control Associate
Amazon
07.2020 - 10.2020
Cabin Services Manager
Credit One Bank
01.2019 - 01.2020
Customer Services Representative
Meikles Hotel
01.2015 - 12.2019
Cabin Crew Line Instructor/Cabin Crew Manager
01.2015 - 01.2020
Senior Cabin Crew Member
01.2015 - 01.2020
CPR and First Aid
G- Ontario Drivers Licence
Addictions and Mental Health Diploma
Fanshawe College
No Degree from General Arts And Sciences
Trios College
No Degree from Addictions And Mental Health
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