Ebunoluwa Olowo
Toronto,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Support Specialist
Parkdale Food Bank
01.2024 - Current
- Streamlined support processes for increased efficiency and faster response times.
- Improved customer satisfaction by promptly addressing service requests
- Participated in continuous improvement initiatives aimed at refining internal processes for better overall service delivery.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed process improvements to enhance overall delivery of service.
History Teacher
Yewa Junior Grammer School
Lagos Nigeria
01.2022 - 11.2023
- Enhanced student comprehension by utilizing diverse teaching methodologies and adapting to individual learning styles.
- Boosted student engagement through the incorporation of interactive activities, group projects, and hands-on experiences.
- Developed students'' critical thinking skills by incorporating primary source analysis in lessons and assignments.
- Supported struggling students with targeted interventions, resulting in improved academic performance and confidence.
Farm Manager
Mosegun Farm
Lagos Nigeria
01.2019 - 01.2022
- Enhanced crop yield by implementing effective irrigation and fertilization techniques.
- Reduced farm expenses by optimizing resource allocation and streamlining operations.
- Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
- Increased farm productivity by introducing modern farming practices and equipment upgrades.
- Managed farm staff efficiently, providing training and guidance for optimal performance.
- Boosted overall profitability with effective budget management, cost reduction strategies, and market analysis.
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections of facilities and equipment.
- Streamlined communication between departments by implementing efficient reporting systems for accurate information sharing among teams.
Education
Graduate Certificate - Pharmaceutical Regulatory Affairs And Quality Operations
Fanshawe College of Applied Arts And Technology
Toronto, ON04.2025
Bachelor of Arts - International Relations
Caleb University
Nigeria08.2022
Skills
- Cost Estimation
- Clerical Support
- Technical Support
- Quality Control
- Service Level Agreement Understanding
- Data Entry
- Service Estimates
- Computer Skills
- Team Collaboration
- Documentation And Reporting
- Strong Work Ethic
- Complaint resolution
Languages
English
Full Professional
Certification
- License and Certification
CPR/AED 2024-2025
Organic Certification 2021-2027
Timeline
Service Support Specialist
Parkdale Food Bank
01.2024 - Current
History Teacher
Yewa Junior Grammer School
01.2022 - 11.2023
Farm Manager
Mosegun Farm
01.2019 - 01.2022
Graduate Certificate - Pharmaceutical Regulatory Affairs And Quality Operations
Fanshawe College of Applied Arts And Technology
Bachelor of Arts - International Relations
Caleb University