Ebuka Felix
Brampton,ON
Summary
Skilled in incident detection and response, risk management, and infrastructure optimization, with a strong focus on user experience and operational efficiency. Adept at collaborating with cross-functional teams to ensure business continuity and security compliance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth
Overview
8
8
years of professional experience
4
4
Certification
Work History
IT Operations Manager
Apply Digital Ulc.
02.2023 - 07.2024
- Implemented a comprehensive IT infrastructure upgrade, achieving a 30% reduction in system downtime and a 20% improvement in overall operational efficiency through optimized resource utilization and streamlined processes.
- Orchestrated successful implementation of Okta , enhancing security protocols and refining access management, thereby improving user experience.
- Spearheaded strategic equipment procurement, establishing partnerships with vendors to secure cost-effective solutions that meet organizational requirements.
- Deployed and managed CrowdStrike endpoint protection across client devices, strengthening security posture.
- Led implementation of ITIL best practices , resulting in a 15% reduction in incident response time and a 25% increase in user satisfaction scores .
- Developed and executed disaster recovery plan, achieving a 50% reduction in recovery time objective (RTO) and ensuring business continuity during critical incidents.
- Directed administration of Jira , customizing workflows, crafting insightful dashboards, and providing user support, fostering enhanced collaboration and project management efficiency.
IT Support Specialist
Peel Regional Police
01.2022 - 01.2023
- Effectively resolved a wide range of technical issues for over 1,000 end-users across five divisions, ensuring seamless operation of IT services.
- Delivered on-site IT support to non-technical internal users, facilitating a smooth user experience.
- Utilized sophisticated ticketing systems to efficiently manage and process support requests, enhancing service delivery.
- Educated users on security measures in clear terminology, increasing awareness of malware and phishing threats.
- Managed configuration, deployment, and first-level support for client hardware and software, including multi-factor authentication tools and mobile devices.
- Maintained updated client and vendor contact lists, application documentation, and problem resolution analyses.
IT Operations Analyst
Compugen Inc
06.2018 - 01.2022
- Utilized preset issue resolution scripts and diagnostic techniques to efficiently resolve user concerns and ensure seamless operations.
- Applied software patches and updates to eliminate security vulnerabilities and safeguard sensitive data.
- Managed user lifecycles, including account provisioning and secure de-provisioning, maintaining strict security protocols.
- Administered and supported Entra ID (Azure Active Directory) for user authentication and access control.
- Supported cloud and SaaS applications, with focus on Office 365 .
- Managed MDM (Mosyle, Intune) systems for both desktop and mobile devices.
- Troubleshot macOS, Windows, Linux, iPhone, Android, and Office 365 issues remotely to resolve technical challenges efficiently.
Education
Bachelor of Engineering - Computer Engineering
Madonna University
Port Harcourt, Nigeria02.2014
Skills
- Project Management
- IT Compliance
- Automation and Workflow Management
- IT Infrastructure Management
- Risk Management and Security
- Problem Solving and Troubleshooting
- Change Management
- Strategic Planning
- Operating Systems: macOS, Windows
- Tools: Atlassian, Okta SSO, Azure AD, Office 365, Mosyle, Intune
Languages
English
Native or Bilingual
Certification
- Incident Detection and Response , IBM | Mar '24
- NSE 1 Network Security Associate , Fortinet | Nov '22
- NSE 2 Network Security Associate , Fortinet | Jan '23
- Certified Tech Risk and Compliance Management. OneTrust | Sep '24
Additional Information
SIEM and XDR Implementation for Threat Detection, IBM
- Implemented SIEM (Security Information and Event Management) and XDR (Extended Detection and Response) tools for real-time threat detection and incident response.
- Analyzed firewall alerts and events within the SIEM platform to identify potential security threats and vulnerabilities.
- Developed and implemented correlation rules and use cases to enhance detection capabilities and reduce false positives.
Logging and Security Data Analysis
- Managed logging tools (Splunk, Chronicle) to capture and analyze security logs and data.
- Developed dashboards and reports to provide insights into network and security events.
- Conducted forensic analysis on security incidents to identify root causes and recommend mitigations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Painting
Hiking
Soccer
Quote
A time comes when you need to stop waiting for the person you want to become and start being the person you want to be.
Bruce Springsteen
Timeline
IT Operations Manager
Apply Digital Ulc.
02.2023 - 07.2024
IT Support Specialist
Peel Regional Police
01.2022 - 01.2023
IT Operations Analyst
Compugen Inc
06.2018 - 01.2022
Bachelor of Engineering - Computer Engineering
Madonna University
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