Ebuka Charles Ikeh
ottawa,Ontario
Summary
Dynamic and results-oriented professional with extensive experience in retail and customer service, notably with Walmart. Excelled in enhancing customer satisfaction and streamlining inventory management. Demonstrated exceptional communication skills and proficiency in POS systems, thriving in fast-paced settings. Proven track record of maintaining high cleanliness and safety standards, contributing significantly to team success.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Walmart
09.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Merchandise Associate
Kentucky Fried Chicken
08.2019 - 03.2022
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
Education
Bachelor of Business Administration And Management - Management
Carleton University
Ottawa, None08-2027
Skills
- Exceptional customer service and communication skills
- Proficient in merchandise handling and inventory management
- Strong ability to work collaboratively in team settings
- Adept at maintaining cleanliness and safety standards
- Thrives in fast-paced, dynamic environments
- Detail-oriented with a commitment to Company standards
- Basic proficiency in point-of-sale (POS) systems
Accomplishments
- Consistently received positive feedback from customers for delivering exceptional service and resolving issues promptly.
- Played a key role in increasing sales by organizing and maintaining visually appealing merchandise displays.
- Successfully managed inventory counts, reducing stock discrepancies by 15%.
- Recognized as "Employee of the Month 4 Times" for outstanding teamwork and exceeding sales targets.
- Trained new team members, improving onboarding efficiency and team performance.
- Contributed to achieving store operational goals by supporting efficient merchandise receiving and processing.
- Maintained a 100% safety compliance record by ensuring adherence to workplace safety protocols.
Languages
English
Native or Bilingual
French
Elementary
Timeline
Retail Sales Associate
Walmart
09.2023 - Current
Merchandise Associate
Kentucky Fried Chicken
08.2019 - 03.2022
Bachelor of Business Administration And Management - Management
Carleton University
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