Hi, I’m
Ebube Udochi
Mississauga,Canada
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Summary
Dedicated and motivated Construction Management graduate, certified UX professional coupled with a year plus experience in the office administrative environment and customer service. Excellent at multitasking, with particular expertise in managing deadline-driven environments, maintaining records, increasing office efficiency, and dealing with business inquiries.
Overview
7
years of professional experience
Work History
CST Savings Inc
Account & Customer Services Representative
05.2022 - Current
Job overview
- Processed incoming applications/documents and information changes promptly and competently
- Ensured accurate record-keeping on the company’s Customer tracking systems
- Assisted customers with account complaints and queries
- Communicated with customers via Zendesk to meet their account needs
- Solved urgent problems for customers during peak periods of RESPs collections and raised customer satisfaction
- Answered questions about the company's products and services
- Resolved issues and troubleshot technical problems.
Ebby's Empire
Content Creator
06.2021 - Current
Job overview
- Strengthened content through proofreading and editing.
- Develop original content through social listening and independent sources.
- Applied current editing and photography tools to tell great stories.
- Wrote content and uploaded it to Ebby's Empire content management system (Instagram, blog posts).
- Managed the overall company site and social media pages
- Produced original, creative content for promotional advertisements and marketing materials.
- Utilized WordPress to upload content, images and pages.
- Conducted extensive research to provide factual statistics for articles, blogs and landing pages.
Beachgate Resort Centre
Hotel Management Trainee
12.2020 - 05.2021
Job overview
- Managed client needs and liaised with various departments to provide effective solutions to arising problems
- Enforced the company policy and effectively resolved daily issues
- Critically analyzed income and expenses by reviewing the approved budget and financial reports
- Collaborated with the finance team in developing operational strategies, financial projections, and business planning to support the growth of the resort.
National Association of Building Students (NAOBS) Covenant University
President
10.2018 - 11.2019
Job overview
- I was charged with handling student matters of the NAOBS, Covenant University chapter
- This involved working with my teammates to plan and coordinate academic and extracurricular activities in the Building Technology department
- I worked with the department faculty and University’s Student Affairs department for approval of planned departmental activities such as excursions, seminars, picnics, etc
- I followed up with students from different levels and ensured that the yearly course dues used to fund the extracurricular activities were paid
- Accounted for all payments received and allocated them to the semester’s planned activities.
Afriland Properties
Junior Project Manager
06.2016 - 08.2019
Job overview
- Prepared architectural drawings and detailing for residential and commercial buildings using AutoCAD software
- Co-inspected the construction of several residential buildings including a 14-story mixed-use building to ensure the project specifications, construction drawings, and HSE policies were strictly adhered to
- Handled risk management to reduce or avoid project cost escalations, delays and failures.
- Applied knowledge of industry best practices to improve project management processes.
- Participated in toolbox meetings and effectively communicated safety standards to tradespersons, contractors, and sub-contractors
- Participated in project close-out and lessons-learned meetings within several projects
- Reported on status for each project to appropriate stakeholders.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Liaised with internal organization, clients and suppliers, and maintained open communication lines on project phases.
- Performed technical research and communicated findings in language understood by staff and customers.
- Prepared drawing lists and issued registers, Bill of Quantities, and bending schedules for various projects.
- Closely collaborated with project members to identify and quickly address problems.
- Certified in Scrum Master for project management.
Education
Covenant University
Bachelor's Degree from Building Technology
University Overview
First Class Honours, Core Modules include construction estimation and tendering, concrete designs, contract laws, sustainability in building construction, structural designs, engineering management, pavement and highway construction, architectural and CAD designs, risk assessment, and project
UX Design Institute
management.
Project Manager Certificate Course
University Overview
Mastered core research methods, from usability testing to depth interviews, translated research data into user goals, personas, and journey maps, learnt how to define navigation, user flows, and information architecture, details of interaction design and sketching, design principles and patterns, details of designing common user workflows, building interactive prototypes and annotation of designs.
IAP Career College
Diploma from User Experience Design
University Overview
Project initiation and planning, development of project logs and a work breakdown structure (WBS), understanding stakeholders’ requirements, organizational culture, project procedures, tools and techniques, team communication, project meetings, change management and control, lessons learned, and project closing.
Skills
- Proficient with the use of software packages such as AutoCAD, Microsoft Office, Revit, SolidWorks, Zendesk and Microsoft Project
- Organizational and time management skills
- Ability to quickly learn and implement trends and tools and support multiple concurrent activities
- High energy, detail-oriented, proactive, and able to function under pressure in an independent environment
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong budgeting and estimation skills
- Project Planning
- Waterfall Methodology
- Agile Best Practices
- Scrum Processes
- Social Media Expertise
- Event Planning
- Staging Shots
- Video Editing
- Content Scheduling
- Digital Content Management
- Critical Thinking
- Deadline Management
- Story Development
- Blog Posts
- Fiction Writing
- Email Communication
- Research Products
- Web Page Creation and Editing
Languages
English
Full Professional
French
Elementary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account & Customer Services Representative
CST Savings Inc
05.2022 - Current
Content Creator
Ebby's Empire
06.2021 - Current
Hotel Management Trainee
Beachgate Resort Centre
12.2020 - 05.2021
President
National Association of Building Students (NAOBS) Covenant University
10.2018 - 11.2019
Junior Project Manager
Afriland Properties
06.2016 - 08.2019
Covenant University
Bachelor's Degree from Building Technology
UX Design Institute
management.
Project Manager Certificate Course
IAP Career College
Diploma from User Experience Design
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