Summary
Overview
Work History
Education
Skills
References
Timeline
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Ebube Onyefuru

Ebube Onyefuru

Concord,ON

Summary

I am a highly motivated and adaptable professional with a strong background in customer service and technical support. With proven experience in retail, call center, and e-commerce environments, I bring excellent communication skills, problem-solving abilities, and a commitment to delivering positive customer experiences. I thrive in fast-paced, high-pressure settings, and am known for my ability to resolve issues efficiently while maintaining a friendly and professional demeanor. My technical aptitude, combined with a passion for helping others, allows me to troubleshoot problems effectively, explain solutions clearly, and contribute to team success. I’m eager to continue growing in a role that values both service excellence and technical understanding.

Overview

4
4
years of professional experience

Work History

Ecom Picker/Packer

Aritzia Distribution Centre Warehouse
05.2024 - Current
  • Packaged products securely for shipment to ensure safe delivery.
  • Operated order picking equipment to fulfill customer orders efficiently.
  • Maintained cleanliness and organization of the warehouse environment.
  • Collaborated with team members to streamline packing processes.

Cashier

Urban Planet
04.2024 - 09.2024
  • Processed customer transactions efficiently at a leading fashion retail store.
  • Handled cash register operations and maintained accurate cash drawer balance.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Retail Sales Associate

Nike
03.2024 - 09.2024
  • Assisted customers in selecting and fitting clothing items.
  • Provided product knowledge to enhance customer shopping experience.
  • Collaborated with team members to achieve sales goals.
  • Managed inventory by restocking shelves and tracking stock levels.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Retail Sales Associate

H&M
Ottawa
09.2021 - 03.2023
  • Delivered exceptional customer service by engaging with shoppers to understand their needs and preferences, resulting in consistently high satisfaction scores, and repeat business.
  • Demonstrated expert knowledge of H&M products, including performance apparel, footwear, and accessories, to effectively advise customers on the best products for their needs.
  • Provided product knowledge to enhance customer shopping experience.
  • Handled customer inquiries and resolved issues effectively.

Education

Bachelor's Degree - Finance

At York University
07.2025

Skills

  • Customer service
  • Team collaboration
  • Financial analysis
  • Data interpretation
  • Time management

References

References available upon request.

Timeline

Ecom Picker/Packer

Aritzia Distribution Centre Warehouse
05.2024 - Current

Cashier

Urban Planet
04.2024 - 09.2024

Retail Sales Associate

Nike
03.2024 - 09.2024

Retail Sales Associate

H&M
09.2021 - 03.2023

Bachelor's Degree - Finance

At York University
Ebube Onyefuru