Ebru Duran
Vancouver,Canada
Summary
Results-driven Data Analyst with 10 years of experience in IT infrastructure, automation, and cloud technologies. Proven expertise in leading data-driven automation initiatives for over 2.5 years, utilizing VMware Aria and vRealize Log Insight to enhance operational efficiency. Currently pursuing academic training in Data Engineering and Google/IBM certifications in data analytics. Committed to transforming complex data into actionable insights that drive informed business decisions, supported by strong problem-solving skills and a collaborative approach to teamwork.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cloud Infrastructure Technologies Specialist / Kanban Master
Garanti BBVA Bank Technology
12.2021 - 06.2024
- Developed and maintained automation workflows using VMware Aria, reducing manual workload by 30%.
- Designed and delivered dynamic dashboards and performance reports using vRealize Log Insight, specifically illustrating server resource utilization trends (CPU, RAM, Storage). This initiative enabled leadership to identify underutilized servers and reclaim resources, leading to optimized infrastructure efficiency and and cost savings.
- Collaborated with cross-functional teams to identify KPIs and create reports aligned with operational goals.
- Supported Azure-based infrastructure tasks, gaining experience with cloud resource management.
- Led Kanban processes to ensure timely delivery of projects and continuous team improvement.
Technical Support Specialist / Senior Responsible
Garanti BBVA Bank Technology
09.2016 - 12.2021
- Designed and implemented solutions for recurring technical issues using root cause analysis.
- Partnered with data teams to improve service-level tracking through better data collection, enhancing the accuracy and completeness of performance metrics.
- Provided support to a user base of 20,000+ employees and trained new staff on tools and ticketing systems.
Technical Support Intern
Garanti BBVA Bank Technology
04.2015 - 09.2016
- Supported daily IT operations using tools such as MobileIron, VDI, and BeyondTrust.
- Observed and learned from data workflows and issue resolution processes in enterprise IT settings.
Education
Diploma - Data Engineering and Analytics
Canadian College of Technology and Business
Vancouver, British Columbia08.2027
Bachelor of Science - Management Information Systems
Anadolu University
Turkey08.2024
Associate Degree - Computer Programming
Istanbul Aydin University
11.2016
Skills
- Data visualization and presentations
- Data analysis
- Problem-solving
- Analytical problem solving
- Tableau
- Machine learning
- Project management
- MS Excel
- Attention to detail
- Critical thinking
- Problem resolution
- Teamwork and collaboration
LANGUAGES
Turkish – Native
English – Professional working proficiency
Spanish – Beginner
Certification
- IBM – Introduction to Data Analytics | 2025
- Google – Data Everywhere | May 2025
- Google – Ask Questions to Make Data-Driven Decisions | 2025
- VMware vSphere: Install, Configure, Manage (V7) | December 2022
- Problem Solving and Decision-Making | December 2018
- Microsoft AZ-900 Fundamentals (In progress)
Timeline
Cloud Infrastructure Technologies Specialist / Kanban Master
Garanti BBVA Bank Technology
12.2021 - 06.2024
Technical Support Specialist / Senior Responsible
Garanti BBVA Bank Technology
09.2016 - 12.2021
Technical Support Intern
Garanti BBVA Bank Technology
04.2015 - 09.2016
Associate Degree - Computer Programming
Istanbul Aydin University
Diploma - Data Engineering and Analytics
Canadian College of Technology and Business
Bachelor of Science - Management Information Systems
Anadolu University
ADDITIONAL TRAINING
- Agile & Kanban Team Training (2022)
- Robotic Process Automation (2021)
- GT Academy: Data & Advanced Analytics (2017)
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