Ebrahim Tariq
Ajax,ON
Summary
Dynamic and dedicated professional with a proven track record as an Uber Driver, excelling in customer service and safety awareness. Leveraged excellent navigation skills to enhance rider satisfaction and minimize cancellations. Committed to maintaining a clean and efficient vehicle environment, ensuring timely and safe transportation for all passengers.
Overview
5
5
years of professional experience
Work History
Uber Driver
Driver
03.2024 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Contributed to decrease in ride cancellation rates by ensuring timely communication with clients.
- Boosted my own safety and that of my passengers by adhering strictly to traffic laws and rideshare policies.
- Ensured vehicle maintenance was up-to-date, enhancing safety and reliability for all rides.
- Delivered passengers to destinations safely and on time.
- Helped passengers with luggage, collected fares and politely answered questions.
- Developed deep knowledge of local routes and area destinations.
- Drove VIPs to corporate events and meetings.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Followed designated routes and schedules while operating vehicles.
- Observed passengers during the journey and reported any suspicious behavior.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
Cashier
Cashier's Market
03.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Packager
Packaging
03.2020 - 03.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
- Participated in ongoing training sessions to stay up-to-date on company policies and procedures.
- Handled cash registers with precision, ensuring proper change was given and maintaining balanced drawers.
- Managed lines during peak hours effectively, maintaining order while keeping customers satisfied.
- Worked closely with other departments to locate items or assist customers as needed.
- Offered assistance to elderly or disabled customers as appropriate.
- Resolved customer issues by collaborating with management when necessary, ensuring customer satisfaction remained high.
- Adhered to all company guidelines regarding pricing accuracy, promotional sales, and inventory control procedures.
- Processed various payment methods securely, including credit cards, debit cards, and checks.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Answered questions about store policies and addressed customer concerns.
- Retrieved items for customers and verified prices.
- Bagged items securely to minimize breakages and reduce losses.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Monitored store for suspicious activity and reported security concerns for prompt action.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Met customer needs through polite, friendly and attentive service.
- Removed trash, swept, and mopped floors for professional appearance.
- Cleaned and sanitized cashier workstation and scanning area.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Proactively identified counterfeit bills or suspicious transactions, protecting the financial security of the business.
- Assisted customers with bagging groceries, leading to a more efficient and pleasant shopping experience.
Education
12th Grade - Education
Secondary Boys School
Bahrain10.2020
Skills
- Schedule management
- Excellent navigation
- Customer service
- Punctuality
- Passenger transportation
- Safe driving
- Cleanliness
- Route planning
- Time management
- Clean driving record
- Defensive driving
- Fuel efficiency
- Safety awareness
- Ride-sharing platform knowledge
- Traffic law knowledge
- Passenger safety
- State Driver's license
- Safe driving practices
- Passenger assistance
- Transportation logs
Languages
English Arabic hindi urdu
Limited Working
Timeline
Uber Driver
Driver
03.2024 - Current
Cashier
Cashier's Market
03.2022 - 06.2023
Packager
Packaging
03.2020 - 03.2021
12th Grade - Education
Secondary Boys School
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