Ebony Romar
Banning,CA
Summary
Results-driven professional with extensive experience in assessing client eligibility for public assistance programs. Strong analytical skills in evaluating complex documentation to ensure compliance with program regulations. Proven ability to communicate effectively and provide exceptional client support, leading to successful service delivery outcomes. Committed to fostering positive relationships and enhancing the overall client experience through dedicated service and attention to detail.
Overview
21
21
years of professional experience
Work History
Eligibility Worker II
San Bernardino County
06.2013 - Current
- Review applications and customers statements for accuracy and completeness to prevent error in identification and analysis for grants.
- Interviews for applicants conducted at Transitional Assistance Department office, private homes, hospitals, nursing homes, and other locations outside of department.
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Maximized departmental efficiency by maintaining a well-organized workspace and filing system, ensuring easy retrieval of necessary documents at all times.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
- Enhanced client self-sufficiency through the provision of referrals to applicable community resources and support services.
- Reduced errors in case management by consistently updating client information in the database system.
- Proactively identified potential fraud cases through diligent review of application materials and referral to appropriate channels for further investigation.
- Managed processing of financial assistance and food stamp benefits applications.
- Communicated with people from various cultures and backgrounds on application process.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
- Liaised with other social service providers as necessary in order to coordinate support efforts for mutual clients in need of multiple forms of assistance simultaneously.
Social Worker II
San Bernardino County
11.2017 - 09.2018
- Assist families and individuals with services for In Home Supportive Services to keep the aging and disabled population safely in their homes.
- Determine eligibility for customers based on state and county procedures.
- Investigate and report adult and child abuse, neglect, endangerment, and financial abuse while maintaining a rapport with the customer.
- Maintain outlook calendar, email, and spreadsheets for daily production.
- Record information for case records, interpret program regulations to customers and public.
- Provide case management through home visits and phone calls to maintain proper case records.
- Resolve discrepancies with applications through investigation by phone, written correspondence, or in person.
- Review applications and customer’s statements for accuracy and completeness to prevent case errors.
- Identify community social, mental health and other social services for customers as needed.
- Provide vacation and temporary relief as needed.
Recruiter
California Conservation Corps
11.2012 - 06.2013
- Recruit young adults between the ages of 18 and 25.
- Interview recruits for the 7 residential centers throughout California and the local center in San Bernardino.
- Process recruits documents for hiring purposes, while maintaining confidentiality.
- Maintain Outlook calendar, and spreadsheets.
- Manage caseload for Pomona California Conservation Corps center.
- Give monthly orientations to the public throughout San Bernardino County.
- Enter recruits information into the statewide database.
- Participated in targeted recruitment for the California Conservation Corps Veterans Green Jobs program.
- Field calls from the public, local organizations and city agencies.
- Provide other social services to the recruits as needed.
- Provide relief to Zone recruiter as needed.
Provider
10.2010 - 05.2013
- Routine housekeeping.
- Meal perpetration.
- Routine errands and doctor appointments.
Administrative Assistant Clerk
City of Redlands Municipal Utilities and Engineering Department
06.2009 - 08.2009
- Mail processing and distribution.
- Employee record management.
- Front desk support.
- Administrative/ Executive support.
- Designed/Redesigned spreadsheets and reports.
Human Resources Clerk
Arrowhead Credit Union
03.2006 - 11.2006
- Established electronic filing system.
- Front desk back up.
- HR policies and procedures.
- Benefits administration assistance.
- Mail processing and distribution.
- Administrative/ Executive support.
Member Service Representative II
Altura Credit Union
04.2004 - 08.2005
- Identify member needs and present appropriate product.
- Obtain member trust and provide exponential follow-up.
- Expertise in resolving escalated member issues.
- Member liaison for new accounts and upgrading existing service.
- Mail processing and distribution.
- Front desk support as needed.
Education
Bachelor of Arts - Sociology- Social Services, Ethnic Studies
California State University, San Bernardino
San Bernardino, CA06.2011
Skills
- Written and verbal communication
- Application processing
- Appointment scheduling
- Applicant interviews
- Cross-cultural sensitivity
- Interviewing techniques
- Effective customer communication
- Social program eligibility
- Financial data assessments
Timeline
Social Worker II
San Bernardino County
11.2017 - 09.2018
Eligibility Worker II
San Bernardino County
06.2013 - Current
Recruiter
California Conservation Corps
11.2012 - 06.2013
Provider
10.2010 - 05.2013
Administrative Assistant Clerk
City of Redlands Municipal Utilities and Engineering Department
06.2009 - 08.2009
Human Resources Clerk
Arrowhead Credit Union
03.2006 - 11.2006
Member Service Representative II
Altura Credit Union
04.2004 - 08.2005
Bachelor of Arts - Sociology- Social Services, Ethnic Studies
California State University, San Bernardino
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