Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

Ebony Dardon

Cambridge,ON

Summary

Self-motivated and highly reliable University student positioned to contribute strongly to customer

service operations tact, enthusiasm, and exemplary work ethic.

Overview

6
6
years of professional experience

Work History

Server

Chucks Roadhouse
12.2022 - Current

- Served food and beverages promptly with focused attention to customer needs.

- Worked with POS system to place orders, manage bills, and handle complimentary items.

- Opened and closed Restaurant

- Cultivated warm relationships with regular customers.

- Maintained clean and organized dining areas to uphold restaurant hygiene standards.

- Resolved customer complaints promptly and professionally to maintain positive reputation.

- Used slow periods to restock supplies, ice, trays, and delivery bags.

- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Beverage Cart Girl

Whistle Bear Golf Club
04.2022 - 10.2022

- Displayed detailed and thorough knowledge of culinary and beverage items and offered product suggestions to customers.

- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.

- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

- Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.

- Operated POS system to facilitate cash and credit transactions and refunds.

Nike Team Member

Nike Factory Outlet
10.2021 - 02.2022

- Operated register to process payments and collect cash payment for order totals.

- Worked different stations to provide optimal coverage and meet production goals.

- Developed strong cooperative relationships with coworkers and managers.

- Addressed and resolved customer complaints in polite and professional manner.

- Trained new team members by relaying information on company procedures and safety requirements.

- Assisted with inventory counts and stocking of merchandise.

- Assisted customers in selecting merchandise best suited to needs.

Head Hostess

East Side Mario's Restaurant
10.2019 - 10.2021

- Answered the phone

- Booked reservations

- Greeted guests

- Mitigate hostess

- Resolved costumer complaint issues

- Placed online and in store orders

- bussed tables

- kept everything up to Covid protocol

Team Member

Azores Cambridge Bakery
12.2020 - 07.2021

- Answered the phone

- Filled out order sheets

- Greeted guests

- Baked cookies

- Made sandwiches

- Washed dishes

- Kept count of the number of people in store

- stalked shelves

Wedding Coordinator Assistant

Whistle Bear Golf Club
04.2018 - 09.2019

- Organize files for events

- Respond to inquiring emails

- Set up meeting rooms for meetings

- Greeted wedding guests

- Preparations before weddings


Education

Bachelor of Arts - History

Wilfrid Laurier University
Waterloo, ON
2027

Skills

  • Dining Customer Service
  • High-Energy and Stamina
  • Service Prioritization
  • Item Promotion
  • Anticipating Guest Needs
  • Adaptable and Flexible

Availability

Monday: 7:00am-3:00pm 

Tuesday: Open Availability 

Wednesday: 7:00am-3:00pm

Thursday: Open Availability

Friday: Open Availability

Saturday: Open Availability 

Sunday: Open Availability 

Timeline

Server

Chucks Roadhouse
12.2022 - Current

Beverage Cart Girl

Whistle Bear Golf Club
04.2022 - 10.2022

Nike Team Member

Nike Factory Outlet
10.2021 - 02.2022

Team Member

Azores Cambridge Bakery
12.2020 - 07.2021

Head Hostess

East Side Mario's Restaurant
10.2019 - 10.2021

Wedding Coordinator Assistant

Whistle Bear Golf Club
04.2018 - 09.2019

Bachelor of Arts - History

Wilfrid Laurier University
Ebony Dardon