Ebony Carter
Mojave
Summary
Proven Environmental Services Housekeeper with a track record of enhancing cleanliness and infection control at Dignity Health Mercy Medical Center. Leveraged expertise in cleaning techniques and team collaboration to improve patient safety and satisfaction. Demonstrated exceptional work ethic, achieving high-quality sanitation standards and contributing significantly to team success.
Overview
8
8
years of professional experience
Work History
Environmental Services Housekeeper
Dignity Health Mercy Medical Center
08.2019 - 09.2023
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
Environmental Services Housekeeper
Adventist Health
08.2019 - 09.2023
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Minimized disruptions to hospital operations with efficient coordination of housekeeping services around patient care schedules.
Cashier
Burlington Coat Factory Warehouse
04.2018 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Representative
Tommy Hilfiger
10.2015 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Freemont High School
Skills
- Cleaning and sanitizing
- Cleaning techniques
- Cleaning and sanitation
- Team collaboration
- Infection control
- Room preparation
- Quality control guidelines
Timeline
Environmental Services Housekeeper
Dignity Health Mercy Medical Center
08.2019 - 09.2023
Environmental Services Housekeeper
Adventist Health
08.2019 - 09.2023
Cashier
Burlington Coat Factory Warehouse
04.2018 - 03.2019
Customer Service Representative
Tommy Hilfiger
10.2015 - 01.2016
High School Diploma -
Freemont High School
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