Ashlee C. Smith
Sacramento
Summary
Results-oriented sales and catering professional with a proven track record in event planning, vendor coordination, and client relations. Demonstrated expertise in menu planning, logistics management, and ensuring exceptional food quality and presentation. Strong focus on team collaboration and adaptability to changing needs, consistently delivering successful events. Reliable and organized individual prepared to drive impactful results. Excels in finding and building strong relationships to generate revenue for the company.
Overview
12
12
years of professional experience
Work History
Sales and Catering Coordinator
Holiday Inn Sacramento Downtown-Arena
07.2024 - Current
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Increased repeat business through strong relationship-building with clients and vendors.
Dual Sales Manager
Hyatt Place/Hyatt House Vacaville
02.2023 - 06.2024
- Demonstrated the ability to interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Caring leader that builds trust and engagement by cultivating genuine relationships
- Service-oriented style with professional presentation skills
- Increased sales revenue by developing and implementing effective sales strategies.
- Great at closing the deal and getting contracts signed.
Sales Coordinator
Hyatt Place UC Davis
06.2022 - 02.2023
- Empowered to do whatever it takes to solve problems
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Negotiate contracts and banquet event orders (BEO)
- Identify and price customer needs for the event, up-selling where possible, and closing the sale with the customer, collecting the customer deposit and signatures.
- Maintain account files in software system, ensuring accurate communication between client and hotel staff
- Use knowledge of Word, Excel, Internet, and sales systems such as Envision, Opera, Reserve, A3, Prio, Travel Click, Envision, and several trainings on Hyatt Connect
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
Front Desk Agent
Courtyard Marriott
09.2021 - 06.2022
- Exuding excellent customer service skills while welcoming guests, checking in guests, handling crisis resolution, cash handling
- Answering multi line telephone, making reservations using Fosse Systems
- Sending and receiving faxes
- Restocking the market area
- Working with little to no supervision
- Keeping public areas up to Marriott Standard
Security Operations/Lobby Officer
Prime Data Centers
09.2018 - 11.2019
- Federal Security procedures, CCTV Monitoring, access control, Patrols assigned post on foot to maintain visibility and observes possible unusual activity
- Work with little to no supervision, investigate issues and repair, if possible, reports maintenance and safety conditions
- Ensures that all employees, clients, vendors, and visitors on company property have proper company issued identification
- Strong written and verbal communication skills
- Clerical Skills, Microsoft Office, Word, Excel, Etc
Dispatch Officer/Security Officer
Kaiser Permanente
04.2015 - 09.2018
- Demonstrated excellent verbal, customer service, and communication skills dealing with patients, visitors, and management; knowledge of medical terminology, HIPPA, and OSHA
- Performed Dispatch Officer duties, access control, alarm monitoring, heavy multi-line phone, email, and fax, along with taking clear and concise messages
- Exemplified physical fitness suited to manage the facility and perform a variety of task with 51/50 patients
- Provided ongoing support to field officers, ensuring they had access to relevant information and resources during critical incidents.
Security Officer
Yolo County Superior Court
01.2014 - 04.2015
- Responsible for properly screening guest in the building using wands and, metal detectors, camera monitoring, door controls, answering calls, utilizing a two-way radio
- Worked alone with limited supervision while managing multiple technology systems for day-to-day operations
- Responsible for clearing halls as inmates walked to and from court rooms
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Front Desk/Housekeeping
Town Place Suites by Marriott
09.2012 - 01.2014
- Greet guests in a pleasant, professional, and efficient manner, answering multi-line telephone process check-ins and check-outs, handle guest complaints, issues room keys, answers questions, and resolves guest requests and concerns
- Answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions
- Handle cash and credit card transactions, process guest accounts upon checkout
- Making the best of my downtime by keeping public areas up to The Marriott Standard
- Conducted regular inspections of rooms before guest arrival, ensuring quality standards were consistently met.
Education
Certificate - Medical Assisting and Phlebotomy
CSI Career College
Vacaville, CA07-2010
Diploma -
Fairfield High School
Fairfield, CA01.2005
Skills
- Customer Service
- Clerical Skills
- Customer Satisfaction Enhancement
- Front-End Lead
- Team building & Training
- Microsoft Office
- Sales Management
- Closing the Deal
- Catering
Accomplishments
I was chosen and promoted from Sales Coor
References
References upon request
Timeline
Sales and Catering Coordinator
Holiday Inn Sacramento Downtown-Arena
07.2024 - Current
Dual Sales Manager
Hyatt Place/Hyatt House Vacaville
02.2023 - 06.2024
Sales Coordinator
Hyatt Place UC Davis
06.2022 - 02.2023
Front Desk Agent
Courtyard Marriott
09.2021 - 06.2022
Security Operations/Lobby Officer
Prime Data Centers
09.2018 - 11.2019
Dispatch Officer/Security Officer
Kaiser Permanente
04.2015 - 09.2018
Security Officer
Yolo County Superior Court
01.2014 - 04.2015
Front Desk/Housekeeping
Town Place Suites by Marriott
09.2012 - 01.2014
Diploma -
Fairfield High School
Certificate - Medical Assisting and Phlebotomy
CSI Career College
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