Ebilin Alexander
Toronto,ON
Summary
Proven track record in enhancing operational efficiency and client satisfaction, notably at Apotex. Skilled in problem-solving and client relations, I leverage computer proficiency and exceptional communication to drive results. Achievements include streamlining processes for improved productivity and fostering client loyalty through dedicated support.
Overview
9
9
years of professional experience
Work History
Production Technician
Apotex
09.2023 - Current
- Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Participated in root cause analysis investigations for recurring issues, identifying solutions to prevent recurrence.
- Promptly documented and reported all defective equipment and hazardous conditions.
- Evaluated data from production runs, identifying trends and opportunities for improvement to optimize overall efficiency.
- Managed multiple simultaneous projects effectively while ensuring deadlines were met consistently without compromising quality or productivity levels.
- Supported engineering teams in the design and implementation of new processes or modifications to existing ones for optimal results.
- Actively participated in facility audits conducted by regulatory authorities, demonstrating compliance with industry standards and best practices.
Cellphone Technician (customer Indirect)
Futuretel (Samsung Authorized)
10.2020 - 09.2023
- Efficiently diagnosed electronic faults in cellphones using specialized equipment which led to faster problem resolutions for customers.
- Demonstrated expertise in servicing various brands of cell phones, expanding clientele base due to diverse skill set.
- Participated in weekly team meetings to discuss challenges and share knowledge about common issues faced during cellphone repairs, fostering a collaborative work environment.
- Erased user data, debugged application issues and refurbished devices for resale.
- Provided exceptional customer support by answering queries related to device functionality and usage tips.
- Adhered to safety protocols while working with delicate components, preventing potential damage during repairs.
- Specialized in repairing Samsung phones and frequently worked on other manufacturer models.
- Developed troubleshooting guides for common cell phone issues, expediting diagnosis process for technicians.
- Streamlined repair processes for faster turnaround times and improved customer retention.
- Implemented preventive maintenance measures for common cell phone issues, reducing repair frequency for clients.
- Completed quality and fraud inspections on cell phones.
- Documented repair procedures meticulously to ensure consistency in service quality across the team.
- Continuously improved personal technical skills through workshops, seminars, and online courses to provide cutting-edge repair services.
- Enhanced customer satisfaction by efficiently diagnosing and repairing cell phone issues.
- Stayed current on industry trends and emerging technologies to better assist customers with device issues.
- Educated customers on proper device care and usage to minimize future repairs or malfunctions.
- Established strong relationships with vendors for quicker access to specialized tools or unique replacement parts.
- Assisted customers in setting up new devices and transferring data from old devices, providing seamless transitions between products.
- Performed preventive maintenance of telecommunications equipment.
- Researched and recommended network and data communications hardware and software.
Management Consulting Analyst
G-TEC Computer Education
03.2015 - 06.2018
- Enhanced client satisfaction by conducting thorough market research and providing data-driven recommendations.
- Analyzed financial data and identified areas for improvement, ultimately increasing profitability for clients.
- Cultivated long-term relationships with clients by consistently delivering exceptional results, leading to repeat business and positive referrals.
- Evaluated potential risks associated with proposed solutions and developed contingency plans accordingly.
- Developed comprehensive strategic plans with actionable steps, resulting in improved organizational performance.
- Anticipated future client needs by actively listening during interactions, offering proactive assistance as needed.
Education
Diploma - Electro-mechanical Engineering Automation
Centennial College of Applied Arts And Technology
Scarborough, ON05.2020
DIPLOMA IN INDIAN & FOREIGN ACCOUNTING - Accounting
G-Tec Computer Education
Kerala,india05.2018
Systems,Applications & Products in Data Processing - Accounting
G-Tec Computer Education
Kerala 03.2016
TallyACE - Accounting Assistant
G-Tec
Kerala,06.2016
Skills
- Problem-solving abilities
- Flexibility, resiliency, and a positive attitude when responding to challenging situations
- Capability to function both individually and collaboratively
- Exceptional listening and communication skills as well as a desire to assist clients in meeting their goals and resolving issues
- Money handling abilities
- Computer Proficiency
- Client Relations
- Customer satisfaction measurement
- Administrative Support
- Data Collection
- Live chat support
- Medical terminology knowledge
Languages
English
Full Professional
Timeline
Production Technician
Apotex
09.2023 - Current
Cellphone Technician (customer Indirect)
Futuretel (Samsung Authorized)
10.2020 - 09.2023
Management Consulting Analyst
G-TEC Computer Education
03.2015 - 06.2018
Diploma - Electro-mechanical Engineering Automation
Centennial College of Applied Arts And Technology
DIPLOMA IN INDIAN & FOREIGN ACCOUNTING - Accounting
G-Tec Computer Education
Systems,Applications & Products in Data Processing - Accounting
G-Tec Computer Education
TallyACE - Accounting Assistant
G-Tec
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